Subject: Ticket Assigned - Conversation with Shrutika Kothari
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 06 Mar 2022 03:38:42 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shrutika Kothari Shrutika Kothari                             05:08 PM, 05th Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           05:08 PM, 05th Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            05:08 PM, 05th Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           05:08 PM, 05th Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            05:08 PM, 05th Mar                     Shrutika Kothari                    Quality complaint.           05:08 PM, 05th Mar                     Shrutika Kothari                    Order 9559486745           05:08 PM, 05th Mar                     Shrutika Kothari                    Delivered today. Assembly done despite it being broken. No info given to me by your guys. Just seen it and here we are.           05:09 PM, 05th Mar                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            05:10 PM, 05th Mar                   New                   If you have any pictures that you would like to share, please do that.            05:10 PM, 05th Mar                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           05:10 PM, 05th Mar                     Shrutika Kothari                             05:10 PM, 05th Mar                     Shrutika Kothari                    Your delivery guys may have cut it while opening.           05:11 PM, 05th Mar                   Ahmed                   Kindly allow me few moments so I can check the details of your order            05:14 PM, 05th Mar                   Ahmed                   We apologize and thank you for your patience and understanding. Please a moment  to serve you  the fullest.           05:22 PM, 05th Mar                   Ahmed                   We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.           05:26 PM, 05th Mar                   Ahmed                   I've just checked the order. We've escalated your request to the concerned team. It does take some time for them to process and action this. Kindly bear with us. As soon as we get an update.           05:26 PM, 05th Mar                     Shrutika Kothari                    Ok.           05:26 PM, 05th Mar                     Shrutika Kothari                    Time frame would be?           05:26 PM, 05th Mar                   Ahmed                   I apologise for this inconvenience. we have escalated this to the concerned team right now with a high priority. It does take some time for them to action this. Please bear with us for between 24-48 hours. I assure that I will resolve this issue for you. As soon as I get an update from them I will provide you with the resolution.           05:28 PM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3979203