Subject: Ticket Assigned - Conversation with Ashraf hashem
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 06 Mar 2022 03:38:41 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ashraf hashem Ashraf hashem                    Hi Team,           02:59 PM, 05th Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           02:59 PM, 05th Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           02:59 PM, 05th Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            02:59 PM, 05th Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            02:59 PM, 05th Mar                   Ahmed                   Hi this is Ahmed how can I help you today            02:59 PM, 05th Mar                     Ashraf hashem                    Thank you for your order. Order 9559509805 for Brisbane 3-Door and 1-Drawer W... +2more item(s) for AED  676.0 is confirmed. Expect delivery by 05-03-2022.           02:59 PM, 05th Mar                     Ashraf hashem                    I received call that one item is damaged and need to be canceled           03:00 PM, 05th Mar                   Ahmed                   Kindly allow me few moments so I can check the details of your order            03:00 PM, 05th Mar                     Ashraf hashem                    I request to wave of delivery charges if I order other wardrobe           03:01 PM, 05th Mar                     Ashraf hashem                    They said no possible           03:01 PM, 05th Mar                     Ashraf hashem                    Please if not possible then cancel my full order           03:02 PM, 05th Mar                   Ahmed                   We apologize and thank you for your patience and understanding. Please a moment  to serve you  the fullest.           03:05 PM, 05th Mar                     Ashraf hashem                    Thanks           03:06 PM, 05th Mar                   Ahmed                   We have checked and we are really sorry to inform you that it's not possible to wave off the delivery charges as per our policy.           03:08 PM, 05th Mar                     Ashraf hashem                    Okay please refund the full amount           03:09 PM, 05th Mar                   Ahmed                   Kindly confirm if want to cancel the order number 9559509805 ?           03:09 PM, 05th Mar                     Ashraf hashem                    All order           03:10 PM, 05th Mar                     Ashraf hashem                    This one           03:10 PM, 05th Mar                     Ashraf hashem                    I got confirmation of cancel only one item           03:10 PM, 05th Mar                     Ashraf hashem                    Please cancel others as well           03:11 PM, 05th Mar                   Ahmed                   thank you for your confirmation allow me few moments to do the needful.           03:11 PM, 05th Mar                     Ashraf hashem                    Okay please go ahead           03:12 PM, 05th Mar                     Ashraf hashem                    Delivery charges also to be refunded           03:13 PM, 05th Mar                     Ashraf hashem                    Why only I received confirmation without delivery charges refund???           03:14 PM, 05th Mar                   Ahmed                   We have checked and we would like to inform you that the order (9559509805) has been cancelled and the order full value will be refunded back to your same payment method within 7- 14 working days.           03:15 PM, 05th Mar                     Ashraf hashem                    I didn’t receive confirmation for the delivery charges!!           03:16 PM, 05th Mar                   Ahmed                   as per the details the full order value has been refunded Kindly share with me confirmation massage you received.           03:21 PM, 05th Mar                     Ashraf hashem                             03:22 PM, 05th Mar                     Ashraf hashem                             03:22 PM, 05th Mar                     Ashraf hashem                    Still 99 AED not included           03:23 PM, 05th Mar                     Ashraf hashem                             03:24 PM, 05th Mar                     Ashraf hashem                    I need 676 AED as my order amount           03:24 PM, 05th Mar                   Ahmed                   I've just checked the order. We've escalated your request to the technical team. It does take some time for them to process and action this. Kindly bear with us. As soon as we get an update, I will provide you with the resolution.           03:25 PM, 05th Mar                   Ahmed                   Is there anything else I can help you with ?            03:28 PM, 05th Mar                     Ashraf hashem                    Only I need this           03:28 PM, 05th Mar                   Ahmed                   We will check the issue with the technical team and we will update you as soon as possible.           03:30 PM, 05th Mar                   Ahmed                   It was a pleasure to assist you, and have a nice day.             03:30 PM, 05th Mar                     Ashraf hashem                    You too           03:30 PM, 05th Mar                     Ashraf hashem                    Thanks           03:30 PM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3978517