Subject: New Reply Received - Refund
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 05 Mar 2022 21:31:33 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Refund  Ticket comment <div>
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Hello,
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<div>This is not acceptable. You have processed my refund request only yesterday after one month of payment refund promise! Were you guys lying?! </div>
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<div>Why should I wait for another 14 working days (almost a month) when I made the complain 1 month back! This will be raised to Dubai Consumer! </div>
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<div>Bye!<br>
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<div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 5 Mar 2022, at 7:04 AM, Home Box &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Fatma,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We would like to inform you that we have processed the refund of amount (AED265.47) on (3/5/22 7:01 AM) and the amount you paid online will be refunded back to your original payment method within 4- 14 working days.<br>
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We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br>
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Your Friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3882119