Subject: Ticket Assigned - Follow up
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 05 Mar 2022 10:57:55 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Follow up Rmr                    i got a Agata end / coffee table white delivered through noon on feb 23. i placed order for 2 more tables which i recieved today. it is not the same product. its a different material with grains sunmica and different wood. the product is totally damaged, with bad finish and of bad quality. how can you provide a different product           02:22 PM, 05th Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           02:22 PM, 05th Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            02:22 PM, 05th Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           02:22 PM, 05th Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            02:22 PM, 05th Mar                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            02:24 PM, 05th Mar                   New                   If you have any pictures that you would like to share, please do that.            02:24 PM, 05th Mar                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           02:24 PM, 05th Mar                   Alhamzi                   Hi Rmr, thank you for contacting us. This's Alhamzi We would be happy to help you.           02:24 PM, 05th Mar                   Alhamzi                   Could you please share your order number so that I can assist you further?           02:25 PM, 05th Mar                     Rmr                    yes please hold let me share the images of orders which I recieved in past and same product which i recieved today. just by seeing you will yourself understand           02:25 PM, 05th Mar                     Rmr                    Feb 23rd order number is NAEE20011302141. the below are the images of this order           02:26 PM, 05th Mar                     Rmr                             02:27 PM, 05th Mar                     Rmr                             02:27 PM, 05th Mar                     Rmr                             02:27 PM, 05th Mar                     Rmr                             02:27 PM, 05th Mar                     Rmr                             02:27 PM, 05th Mar                     Rmr                             02:27 PM, 05th Mar                   Alhamzi                   Please wait while we check the details.            02:28 PM, 05th Mar                     Rmr                    order number of products i recieved today is NAEE30031685615-S2 and NAEE30031685615-S1. the below are the images           02:29 PM, 05th Mar                   Alhamzi                   Could you please provide us with the invoice  number which start with number 290           02:29 PM, 05th Mar                     Rmr                             02:29 PM, 05th Mar                     Rmr                             02:29 PM, 05th Mar                     Rmr                             02:29 PM, 05th Mar                     Rmr                             02:29 PM, 05th Mar                     Rmr                             02:29 PM, 05th Mar                     Rmr                             02:29 PM, 05th Mar                     Rmr                             02:29 PM, 05th Mar                     Rmr                             02:29 PM, 05th Mar                     Rmr                             02:29 PM, 05th Mar                     Rmr                             02:29 PM, 05th Mar                     Rmr                             02:29 PM, 05th Mar                     Rmr                    the order is for same product but products are of different material.   yes i will provide invoice number           02:30 PM, 05th Mar                   Alhamzi                   Could you please provide us with the invoice number which start with number 290           02:31 PM, 05th Mar                     Rmr                             02:32 PM, 05th Mar                     Rmr                    it shows invoice number  P09050-IAFC033334           02:33 PM, 05th Mar                   Alhamzi                   Send the registered mobile number please           02:34 PM, 05th Mar                     Rmr                    i placed order for 2. this is the other invoice.    the registered mobile number is 0564709124           02:35 PM, 05th Mar                   Alhamzi                   Thanks for sharing the details           02:35 PM, 05th Mar                   Alhamzi                   Please wait while we check the details.            02:35 PM, 05th Mar                     Rmr                    ok           02:36 PM, 05th Mar                     Rmr                    and this is how i received the pack. the whole thing makes it clear its intentionally done           02:39 PM, 05th Mar                     Rmr                             02:39 PM, 05th Mar                   Alhamzi                   Thank you for allowing me the time to check. I appreciate your patience.           02:43 PM, 05th Mar                     Rmr                    yes           02:45 PM, 05th Mar                   Alhamzi                   We apologies since we did not find any order with this number           02:45 PM, 05th Mar                   Alhamzi                   please confirm the the contact number           02:46 PM, 05th Mar                     Rmr                    i have sent oic of invoice. as i said the order was made through noon but it  states non refundable and not exchangeable. when its home box which has supplied me a product which i have not ordered, what am I supposed to do in this case           02:47 PM, 05th Mar                     Rmr                    the contact number registered with noon is *******09124           02:49 PM, 05th Mar                   Alhamzi                   Please share with us your email so we can update you regarding this issue           02:50 PM, 05th Mar                     Rmr                    ok           02:50 PM, 05th Mar                   Alhamzi                   do not worry we will help you through this in the best way           02:51 PM, 05th Mar                     Rmr                    its [email-masked]           02:51 PM, 05th Mar                     Rmr                    ok thx           02:51 PM, 05th Mar                   Alhamzi                   Do you have any other inquiries that we can help with?           02:52 PM, 05th Mar                     Rmr                    thats it           02:52 PM, 05th Mar                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:57 PM, 05th Mar                     Rmr                    thx           02:57 PM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3978330