Subject: Ticket Assigned - Conversation with ?ℋℐ??? ?
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 28 Feb 2022 03:58:55 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ?ℋℐ??? ? ?ℋℐ??? ?                    hi           11:51 AM, 27th Feb                     ?ℋℐ??? ?                    مرحبا           11:51 AM, 27th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:51 AM, 27th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:51 AM, 27th Feb                     ?ℋℐ??? ?                             11:51 AM, 27th Feb                     ?ℋℐ??? ?                    The discount code on the app is not working, why!?  This is the code APPXTRA5           11:52 AM, 27th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            11:53 AM, 27th Feb                   New                   If you have any pictures that you would like to share, please do that.            11:53 AM, 27th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           11:53 AM, 27th Feb                   Ahmed                   kindly provide us with your email address so we can check the issue.           11:53 AM, 27th Feb                     ?ℋℐ??? ?                    [email-masked]           11:54 AM, 27th Feb                   Ahmed                   Kindly allow me few moments so I can check the issue.           11:56 AM, 27th Feb                   Ahmed                   We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.           11:58 AM, 27th Feb                   Ahmed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.           11:59 AM, 27th Feb                   Ahmed                   and we will update you as soon as possible.           11:59 AM, 27th Feb                   Ahmed                   Please delete the application, restart the device, then install the application again. If the same problem recurs, please contact us again           12:00 PM, 27th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3950095