Subject: Ticket Assigned - escalation - share photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 27 Feb 2022 05:22:57 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation - share photos Asghar Ali                    ?           09:06 AM, 27th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           09:06 AM, 27th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            09:06 AM, 27th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            09:08 AM, 27th Feb                   New                   If you have any pictures that you would like to share, please do that.            09:08 AM, 27th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           09:08 AM, 27th Feb                   Alhamzi                   What is the complain you want to register with us so we can forward it to our team to assist you           09:09 AM, 27th Feb                   Alhamzi                   Could you please share with us photos or video showing the issue so we can update it with our team to help you regarding this issue.           09:09 AM, 27th Feb                     Asghar Ali                    I order a TV wall unit which they delivered yesterday and unfortunately I was not around when they fix . They fix it so unprofessionally . There is no alignment and it seems like the guy who fix this is trainee. They was unable to fix it . After many tries they fix but still not properly           09:09 AM, 27th Feb                     Asghar Ali                             09:10 AM, 27th Feb                     Asghar Ali                             09:10 AM, 27th Feb                     Asghar Ali                             09:10 AM, 27th Feb                   Alhamzi                   We sincerely apologize for any inconvenience caused you.            09:11 AM, 27th Feb                   Alhamzi                   Please wait while we check the details.            09:11 AM, 27th Feb                     Asghar Ali                             09:11 AM, 27th Feb                     Asghar Ali                    No alignment           09:11 AM, 27th Feb                     Asghar Ali                             09:11 AM, 27th Feb                     Asghar Ali                    One side up one side down           09:12 AM, 27th Feb                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-2 business days to help you with this issue.  Complain number: 3638763           09:16 AM, 27th Feb                   Alhamzi                   Do you have any other inquiries that we can help with?           09:16 AM, 27th Feb                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:22 AM, 27th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3949490