Subject: New Reply Received - Conversation with Ulfat
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 25 Feb 2022 07:04:45 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Conversation with Ulfat  Ticket comment <div>They came to replace it with a sofa that has marks and wasn’t clean. We refused to take the one.<br><br>
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<div>On 25 Feb 2022, at 9:07 am, Home Box &lt;[email-masked]&gt; wrote:<br><br>
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<div>Hi Usdhamani,</div>
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<div dir="ltr">We would like to apologise for the inconvenience caused to you. </div>
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<div dir="ltr">As per update, team has already replaced the item. If replaced item has some issues, we would request you to share pictures of it, highlighting the actual concern. </div>
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<div dir="ltr">​Looking forward to your response. </div>
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<div dir="ltr">Thanks &amp; Regards,</div>
<div dir="ltr">The Support Team <br><br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3903065