Subject: New Reply Received - Need escalation - reschedule
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 24 Feb 2022 10:23:35 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Need escalation - reschedule  Ticket comment <div dir="auto">dear</div>
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<div dir="auto">i have requsted to deliver on Tuesday 22nd</div>
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<div dir="auto">i did not receive the item. throwing a box in the door is not a delivery. i did not sign any document</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 24 Feb 2022 at 2:19 PM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 3930946</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Jok Kuol : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Rashed,<br><br>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We have checked and we would like to inform you that our courier team has delivered the order on (<span style="white-space:pre-wrap">    </span><br>2/17/22 7:39 PM). kindly refer the picture below as proof of the delivery .<br><br>We request you to please check with your security, family members and neighbors regarding your order.<br><br><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxMDk1Mzg3MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4GD07s3nnrIRO_h0J_C2Yc2BE_f_eMFsuU5UDRAxdUA" style="width:auto">Feel free to get in touch with us for further assistance.<br>Your Friends,<br>The Support Team </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3930946