Subject: Ticket Assigned - Need escalation - reschedule
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 22 Feb 2022 09:11:52 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Need escalation - reschedule Rashed                    hi           01:03 PM, 22nd Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           01:03 PM, 22nd Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            01:03 PM, 22nd Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           01:03 PM, 22nd Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            01:03 PM, 22nd Feb                   Alhamzi                   Hi Rashed, thank you for contacting us. This's Alhamzi We would be happy to help you.           01:04 PM, 22nd Feb                   Alhamzi                   How may I help you?           01:04 PM, 22nd Feb                     Rashed                    salam           01:04 PM, 22nd Feb                     Rashed                    for order : 9557937122           01:04 PM, 22nd Feb                   Alhamzi                   Walakm Alsalam           01:04 PM, 22nd Feb                     Rashed                    i only received the table today           01:05 PM, 22nd Feb                     Rashed                    chair i belive was sent before while i was away           01:05 PM, 22nd Feb                     Rashed                    i requested Tuesday which is today to be the delivery day           01:05 PM, 22nd Feb                   Alhamzi                   Yes the chair was delivered on  2/19/22           01:05 PM, 22nd Feb                     Rashed                    i did not receive           01:05 PM, 22nd Feb                     Rashed                    since i was not available           01:06 PM, 22nd Feb                   Alhamzi                   kindly confirm if you have not received the following item"159831257 - - Country Height Adjustable Office Chair"           01:06 PM, 22nd Feb                     Rashed                    i confirm           01:06 PM, 22nd Feb                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:07 PM, 22nd Feb                   Alhamzi                   We request you to allow us some time.           01:07 PM, 22nd Feb                   Alhamzi                   Do you have any other inquiries that we can help with?           01:07 PM, 22nd Feb                     Rashed                    if it can not be deliver led before 3 pm today           01:07 PM, 22nd Feb                   Alhamzi                   kindly not that we do not know the exact delivery time but rest assured that we are needful to deliver your order ASAP.    Please allow us some more time            01:07 PM, 22nd Feb                   Alhamzi                   Do you have any other inquiries that we can help with?           01:07 PM, 22nd Feb                     Rashed                    i would prefer to keep it in ur branch in liwa tower           01:08 PM, 22nd Feb                     Rashed                    i will collect           01:08 PM, 22nd Feb                   Alhamzi                   We apologies hence we can not change the delivery method           01:08 PM, 22nd Feb                   Alhamzi                   our team will delivery the item to the address provided while placing the order           01:09 PM, 22nd Feb                   Alhamzi                   Do you have any other inquiries that we can help with?           01:09 PM, 22nd Feb                     Rashed                    in this case please deliver it next monday           01:09 PM, 22nd Feb                   Alhamzi                   our team will contact you to this number 971504890067           01:09 PM, 22nd Feb                     Rashed                    ok           01:09 PM, 22nd Feb                   Alhamzi                   We will inform our team to deliver the chair today before 3 otherwise reschedule the delivery on 28-02-2022 in the morning           01:10 PM, 22nd Feb                   Alhamzi                   Do you have any other inquiries that we can help with?           01:10 PM, 22nd Feb                     Rashed                    thanks           01:11 PM, 22nd Feb                   Alhamzi                   Do not hesitate to contact us for more assistance            01:11 PM, 22nd Feb                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:11 PM, 22nd Feb                     Rashed                    same to u           01:11 PM, 22nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3930946