Subject: New Reply Received - Conversation with J
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 22 Feb 2022 05:52:58 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Conversation with J  Ticket comment <div dir="ltr">Hello,<div><br></div>
<div>Any update on this? this has been going on for over 4 months now.</div>
<div>You already have all the details you need so I'm not sure why this is taking so long to resolve.</div>
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<div>Best,</div>
<div>Jerlyn</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Feb 15, 2022 at 3:17 PM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Jerlyn,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Greetings for the day !<br><br>Thank you for contacting us ! <br><br>We would like to apologise for the inconvenience caused to you. We have sent a reminder to concerned team for the refund of cancelled item 162905100 - - Hilton Twin Duvet - 150x220 cms under the order id 9507910205. The concerned team is looking into the matter. We will get back to you shortly with an update on it. <br><br>Feel free to contact us for further assistance. <br><br>Thanks &amp; Regards,<br>The Support Team <br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3895219