Subject: Ticket Assigned - Need escalation - Quotation
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 21 Feb 2022 09:00:13 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Need escalation - Quotation Andrew Abelard Funtanilla                    Please send us a quotation for the supply of the safe vault in Jebel Ali Industrial Area Digital Safe with LED - Medium           12:04 PM, 21st Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           12:04 PM, 21st Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            12:04 PM, 21st Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           12:04 PM, 21st Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            12:04 PM, 21st Feb                     Andrew Abelard Funtanilla                    https://www.homeboxstores.com/ae/en/Furniture/Home-Safes/HOME-BOX-Digital-Safe-with-Money-Slot---Small/p/160033877?pl=&ch=u&gclid=CjwKCAiA6seQBhAfEiwAvPqu17esb9xSfaUW9AhHs4HqIyyNGZylO2GoLBlgZdxvn3cFPTU2ahbUwxoCdAgQAvD_BwE           12:05 PM, 21st Feb                     Andrew Abelard Funtanilla                    * File attached - Trade License Global Car Auto General Repairing One Person LCC.pdf *    Trade License Global Car Auto General Repairing One Person LCC.pdf           12:06 PM, 21st Feb                     Andrew Abelard Funtanilla                    * File attached - VAT Certificate - LLC1.pdf *    VAT Certificate - LLC1.pdf           12:06 PM, 21st Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            12:06 PM, 21st Feb                   New                   If you have any pictures that you would like to share, please do that.            12:06 PM, 21st Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           12:06 PM, 21st Feb                   Alhamzi                   Hi Andrew, thank you for contacting us. This's Alhamzi We would be happy to help you.           12:07 PM, 21st Feb                     Andrew Abelard Funtanilla                    picture is in this link FYR.           12:07 PM, 21st Feb                   Alhamzi                   Please wait while we check the details.            12:07 PM, 21st Feb                     Andrew Abelard Funtanilla                    https://www.homeboxstores.com/ae/en/Bedroom/Home-Safes/HOME-BOX-Digital-Safe-with-LED---Medium/p/160033878           12:11 PM, 21st Feb                     Andrew Abelard Funtanilla                    better this one please           12:11 PM, 21st Feb                     Andrew Abelard Funtanilla                    thanks           12:11 PM, 21st Feb                   Alhamzi                   Kindly note that the item is available at the following malls (IBN, FUJAIRAh, SKY_GARDEN, SHARJAH, OASIS, LIWA)           12:20 PM, 21st Feb                   Alhamzi                   Do you have any other inquiries that we can help with?           12:20 PM, 21st Feb                   Alhamzi                   You can use the like has been given below for more information about the store nearest to you:   https://www.homeboxstores.com/ae/en/storelocator           12:20 PM, 21st Feb                     Andrew Abelard Funtanilla                    can i request for formal quatation?           12:22 PM, 21st Feb                     Andrew Abelard Funtanilla                    or should i ask the branch?           12:22 PM, 21st Feb                   Alhamzi                   how many quantity you want?           12:25 PM, 21st Feb                     Andrew Abelard Funtanilla                    only one for business           12:28 PM, 21st Feb                   Alhamzi                   we apologies since we do not have a private price           12:32 PM, 21st Feb                   Alhamzi                   since we do not have a private code for discount           12:32 PM, 21st Feb                   Alhamzi                   the item price is with AED 249           12:33 PM, 21st Feb                   Alhamzi                   kindly note the installation is free for all furniture items. The delivery charge for furniture item/s is/are free for orders above AED 1,499.  For House Hold orders the delivery is free for orders more that AED 250           12:33 PM, 21st Feb                   Alhamzi                   Do you have any other inquiries that we can help with?           12:33 PM, 21st Feb                     Andrew Abelard Funtanilla                    so if im going to buy item from homebox and i want quotation, how can i get?           12:33 PM, 21st Feb                   Alhamzi                   Please wait while we check the details.            12:37 PM, 21st Feb                   Alhamzi                   Thank you for allowing me the time to check. I appreciate your patience.           12:50 PM, 21st Feb                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:52 PM, 21st Feb                   Alhamzi                   Could you please share your email id so we can update you regarding your rquest           12:53 PM, 21st Feb                   Alhamzi                   request*           12:53 PM, 21st Feb                     Andrew Abelard Funtanilla                    [email-masked]           12:53 PM, 21st Feb                   Alhamzi                   Thanks for sharing the details           12:54 PM, 21st Feb                   Alhamzi                   you want quotation of the below item     https://www.homeboxstores.com/ae/en/Bedroom/Home-Safes/HOME-BOX-Digital-Safe-with-LED---Medium/p/160033878           12:54 PM, 21st Feb                   Alhamzi                   Please confirm           12:54 PM, 21st Feb                     Andrew Abelard Funtanilla                    yes please           12:55 PM, 21st Feb                   Alhamzi                   we are on it           12:58 PM, 21st Feb                   Alhamzi                   Do you have any other inquiries that we can help with?           12:58 PM, 21st Feb                     Andrew Abelard Funtanilla                    only that           12:58 PM, 21st Feb                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:59 PM, 21st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3924313