Subject: Ticket Assigned - Need escalation - Late delivery (C&C)
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 21 Feb 2022 04:15:57 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Need escalation - Late delivery (C&C) Sonia                    Good morning.i had placed and order on 17th of Feb and still have not received any email regarding the pick up of itmes from your store. My Order no is  9558023689.would appreciate if you could pls update me on the status of the order.. Thank you           08:10 AM, 21st Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           08:10 AM, 21st Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            08:10 AM, 21st Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           08:10 AM, 21st Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            08:10 AM, 21st Feb                     Sonia                    9558023689           08:11 AM, 21st Feb                   Alhamzi                   Hi Sonia, thank you for contacting us. This's Alhamzi We would be happy to help you.           08:11 AM, 21st Feb                   Alhamzi                   Please wait while we check the details.            08:11 AM, 21st Feb                   Alhamzi                   We sincerely apologize for any inconvenience caused you.            08:14 AM, 21st Feb                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:14 AM, 21st Feb                   Alhamzi                   We will update you regarding your order through this mail:     [email-masked]           08:14 AM, 21st Feb                   Alhamzi                   Do you have any other inquiries that we can help with?           08:14 AM, 21st Feb                     Sonia                    Nothing else..thank you           08:14 AM, 21st Feb                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:15 AM, 21st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3923421