Subject: Ticket Assigned - escalation - share photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 20 Feb 2022 06:31:35 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation - share photos Alok                    Dear Home Box , Pls check one door of  the Cupboard brought from you is not closing properly           10:10 AM, 20th Feb                     Alok                             10:10 AM, 20th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           10:10 AM, 20th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           10:10 AM, 20th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            10:10 AM, 20th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            10:10 AM, 20th Feb                     Alok                             10:10 AM, 20th Feb                     Alok                             10:10 AM, 20th Feb                     Alok                             10:10 AM, 20th Feb                     Alok                             10:10 AM, 20th Feb                     Alok                    Ordr No 9557058082           10:11 AM, 20th Feb                     Alok                    The Cupboard door brought from you, is not sliding properly and also not closing  properly           10:11 AM, 20th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            10:12 AM, 20th Feb                   New                   If you have any pictures that you would like to share, please do that.            10:12 AM, 20th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           10:12 AM, 20th Feb                     Alok                    It is very very hard to slide the door....           10:12 AM, 20th Feb                   Alhamzi                   Hi Alok, thank you for contacting us. This's Alhamzi We would be happy to help you.           10:19 AM, 20th Feb                   Alhamzi                   Please wait while we check the details.            10:19 AM, 20th Feb                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-2 business days to help you with this issue.  Complain number: 3620076           10:24 AM, 20th Feb                   Alhamzi                   Do you have any other inquiries that we can help with?           10:24 AM, 20th Feb                     Alok                    How much time will it take to send the technician           10:25 AM, 20th Feb                   Alhamzi                   We are on it.           10:29 AM, 20th Feb                   Alhamzi                   Kindly note that we are following our team regarding the same.           10:29 AM, 20th Feb                   Alhamzi                   We will share the photos you sent with our team and inform them to make you issue of their priority           10:29 AM, 20th Feb                   Alhamzi                   Do you have any other inquiries that we can help with?           10:29 AM, 20th Feb                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:31 AM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3917805