Subject: Ticket Assigned - Conversation with Nicole
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 19 Feb 2022 15:54:30 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nicole Nicole                    I didn't place the order           06:46 PM, 19th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           06:46 PM, 19th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            06:46 PM, 19th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            06:48 PM, 19th Feb                   New                   If you have any pictures that you would like to share, please do that.            06:48 PM, 19th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           06:48 PM, 19th Feb                     Nicole                    I can't add this item to the basket           06:49 PM, 19th Feb                   Alhamzi                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.     Please contact us if you still have the same issue and we will be here to help you out.            07:41 PM, 19th Feb                   Alhamzi                   Do you have any other inquiries that we can help with?           07:41 PM, 19th Feb                     Nicole                    No           07:41 PM, 19th Feb                     Nicole                    I tried that and didn't work           07:41 PM, 19th Feb                   Alhamzi                   could you please deleting all the items form the cart and start again           07:46 PM, 19th Feb                   Alhamzi                   Please contact us if you still have the same issue and we will be here to help you out.           07:46 PM, 19th Feb                   Alhamzi                   Do you have any other inquiries that we can help with?           07:46 PM, 19th Feb                     Nicole                    Didn't work           07:46 PM, 19th Feb                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:49 PM, 19th Feb                   Alhamzi                   Do you have any other inquiries that we can help with?           07:49 PM, 19th Feb                     Nicole                    Thanks           07:49 PM, 19th Feb                   Alhamzi                   could you please provide me with your email address           07:49 PM, 19th Feb                   Alhamzi                   so we can update you through the details           07:49 PM, 19th Feb                     Nicole                    [email-masked]           07:49 PM, 19th Feb                   Alhamzi                   Thanks for sharing the details           07:51 PM, 19th Feb                   Alhamzi                   Do not hesitate to contact us for more assistance            07:51 PM, 19th Feb                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:51 PM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3916403