Subject: Ticket Assigned - Rise CRM - Mattress
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 19 Feb 2022 08:16:19 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Rise CRM -  Mattress Natasha                    Hi Good morning           12:03 PM, 19th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           12:03 PM, 19th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           12:03 PM, 19th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            12:03 PM, 19th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            12:03 PM, 19th Feb                     Natasha             
        We ordered a mattress last week and it is too firm. We can't sleep on it. I wanted to know if we could change it.   Our order number was   #9557691071           12:04 PM, 19th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            12:05 PM, 19th Feb                   New                   If you have any pictures that you would like to share, please do that.            12:05 PM, 19th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           12:05 PM, 19th Feb                   Alhamzi                   Hi Natasha, thank you for contacting us. This's Alhamzi We would be happy to help you.           12:08 PM, 19th Feb                   Alhamzi    
                Please be assured as we have now escalated this issue to our concerned team to help you regarding this issue           12:09 PM, 19th Feb                   Alhamzi                   Could you please share with us a live photo of the item           12:09 PM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3913532