Subject: Ticket Assigned - Conversation with Jayne Prior
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 18 Feb 2022 12:43:20 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jayne Prior Jayne Prior                    Please arrange collection and refund.           07:03 PM, 01st Feb                     Jayne Prior                    I’m not happy with it. It’s cheap and the mattress is he’s and was supposed to be soft.           07:03 PM, 01st Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           07:03 PM, 01st Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           07:03 PM, 01st Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            07:03 PM, 01st Feb                     Jayne Prior                    Hi received the bed and mattress I ordered today.           07:03 PM, 01st Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            07:03 PM, 01st Feb                     Jayne Prior                    The bed is so poor the quality and unmatching screws           07:03 PM, 01st Feb                   Abu                   Could you please share your order number so that I can assist you further?           07:04 PM, 01st Feb                     Jayne Prior                             07:04 PM, 01st Feb                   Abu                   Could you confirm that the bed has been assembled to your home ?           07:05 PM, 01st Feb                     Jayne Prior                    Yes           07:05 PM, 01st Feb                   Abu                   and the mattress is still within original package ?           07:05 PM, 01st Feb                     Jayne Prior                    Assembled in my home by your team.           07:05 PM, 01st Feb                     Jayne Prior                    Yes but it’s open now           07:06 PM, 01st Feb                   Abu                   Sorry for the inconvenience caused to you, I understand that the item was delivered and installed at your address.  I would also like to inform you at this point that we do not have an exchange or return policy for furniture except in case of manufacturing defects, we provide the maintenance service within warranty period           07:07 PM, 01st Feb                     Jayne Prior                    It’s awful take it back and throw it in the bin.           07:07 PM, 01st Feb                     Jayne Prior                    I don’t care about your policy. I’m absolutely gutted. The quality is awful and totally missold soft mattress -my eye.           07:08 PM, 01st Feb                     Jayne Prior                    That is my first shopping experience with home box and the last.           07:09 PM, 01st Feb                     Jayne Prior                    Back to Ikea.           07:09 PM, 01st Feb                     Jayne Prior                    Please arrange collection.           07:09 PM, 01st Feb                     Jayne Prior                    Please send an email address as I will make a formal complaint.           07:10 PM, 01st Feb                   Abu                   I am sorry for the inconvenience caused to you           07:11 PM, 01st Feb                   Abu                   Could you share some photos for the bed and mattress           07:11 PM, 01st Feb                     Jayne Prior                             07:15 PM, 01st Feb                     Jayne Prior                    * File attached - c0a24e2bb11d3d674cc98c06.mp4 *             07:15 PM, 01st Feb                     Jayne Prior                    The mattress is stained           07:15 PM, 01st Feb                     Jayne Prior                             07:16 PM, 01st Feb                     Jayne Prior                    * File attached - 6ac74edeb588c663c2cd537a.mp4 *             07:16 PM, 01st Feb                     Jayne Prior                             07:16 PM, 01st Feb                     Jayne Prior                             07:16 PM, 01st Feb                     Jayne Prior                             07:16 PM, 01st Feb                     Jayne Prior                             07:16 PM, 01st Feb                     Jayne Prior                             07:16 PM, 01st Feb                     Jayne Prior                             07:16 PM, 01st Feb                     Jayne Prior                    The joints have gaps it is just so poor.           07:16 PM, 01st Feb                   Abu                   Could you elaborate the issue in little details that we can forward to the concern team           07:22 PM, 01st Feb                     Jayne Prior                    Elaborate it is poor quality and I could get better on dragon mart.           07:22 PM, 01st Feb                     Jayne Prior                    Screws.           07:22 PM, 01st Feb                     Jayne Prior                    Holes in the joints.           07:22 PM, 01st Feb                     Jayne Prior                    Stained solid mattress when I bought a soft one.           07:23 PM, 01st Feb                     Jayne Prior                    Nothing is right.           07:23 PM, 01st Feb                   Abu                   Could you confirm that the mattress is still within original package ?           07:25 PM, 01st Feb                     Jayne Prior                             07:25 PM, 01st Feb                     Jayne Prior                    Firm body support - I bought soft!!           07:25 PM, 01st Feb                     Jayne Prior                    It’s stained.           07:25 PM, 01st Feb                     Jayne Prior                    What more do you need?           07:25 PM, 01st Feb                     Jayne Prior                             07:28 PM, 01st Feb                   Abu                   We would like to inform you that your complain has been raised and the the team will contact you within 3-5 working days,this is your complain no: 3565383 for bed           07:29 PM, 01st Feb                     Jayne Prior                    Don’t see holes in the welding nor exposed screws on this picture either.           07:30 PM, 01st Feb                     Jayne Prior                    I want it removed asap as I need to purchase another bed so 3-5 days does not work for me.           07:31 PM, 01st Feb                     Jayne Prior                    Please arrange collection as soon as possible.           07:31 PM, 01st Feb                   Abu                   We would like to inform you that your complain has been raised and the the team will contact you within 7-10 working days,this is your complain no: 3565393 for mattress           07:34 PM, 01st Feb                     Jayne Prior                    So it’s now 7-10 working days. No           07:34 PM, 01st Feb                     Jayne Prior                    Thank you I will raise it myself.           07:35 PM, 01st Feb                   Abu                   sorry there are different policies for mattress and other furniture items like bed           07:35 PM, 01st Feb                   Abu                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:36 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3838785