Subject: Ticket Assigned - Conversation with J
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 18 Feb 2022 12:43:21 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with J J                    Hi there           11:47 AM, 15th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:47 AM, 15th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:47 AM, 15th Feb                     J                    Any update on this           11:47 AM, 15th Feb                     J                    I haven't received the refund yet           11:48 AM, 15th Feb                     J                    The refund for this item           11:48 AM, 15th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            11:49 AM, 15th Feb                   New                   If you have any pictures that you would like to share, please do that.            11:49 AM, 15th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           11:49 AM, 15th Feb                   Ankit                   We would like to apologise for the inconvenience caused to you.           11:54 AM, 15th Feb                   Ankit                   We are following up for refund of item 162905100 - - Hilton Twin Duvet - 150x220 cms under the order 9507910205.           11:55 AM, 15th Feb                   Ankit                   We will keep you updated for it via the mail.           11:55 AM, 15th Feb                   Ankit                   Is there anything else I can assist you with today?           11:59 AM, 15th Feb                   Ankit                   Please feel free to come back and chat with us if you have any queries in the future. My name is Ankit and have a wonderful day!           12:02 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3895219