Subject: Ticket Assigned - Conversation with Amoon
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 18 Feb 2022 09:48:08 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amoon Amoon                    Good morning           10:31 AM, 30th Nov                     Amoon                    Complaint number : 3089297  Order number: 9687507669           10:31 AM, 30th Nov                     Amoon                    The item has been collected last week , tabby says till now home Box has not informed them ,, please someone update them on this           10:32 AM, 30th Nov                   Hasan                   Hi Amoon. Thank you for choosing HomeBox. My name is Hasan. How may I help you today?           10:49 AM, 30th Nov                     Amoon                    Complaint number : 3089297  Order number: 9687507669           10:49 AM, 30th Nov                     Amoon                    The item has been collected last week , tabby says till now home Box has not informed them ,, please someone update them on this           10:49 AM, 30th Nov                     Amoon                    They said homebox has not informed them about this           10:49 AM, 30th Nov                     Amoon                    ??           11:06 AM, 30th Nov                   Hasan                   Your refund is under process, i will share your query to the concerned team to ensure that refund done at earliest.           11:07 AM, 30th Nov                     Amoon                    They need to inform tabby           11:07 AM, 30th Nov                     Amoon                    Tabby said they have not been informed           11:07 AM, 30th Nov                     Amoon                    As tabby will do the refund           11:07 AM, 30th Nov                     Amoon                    They said homebox needs to inform them asap, as I had one pending payment left and they said they need confirmation from homebox that the item has been returned and will be refunded , so they can do the necessary from their side           11:08 AM, 30th Nov                   Hasan                   Be assured that the team will work on resolving this issue at earliest, and will update you soon via email.           11:15 AM, 30th Nov                     Amoon                    Ok           11:20 AM, 30th Nov                   Hasan                   Is there anything else I can assist you with today?           11:23 AM, 30th Nov                   Hasan                   Please feel free to come back and chat with us if you have any queries. have a wonderful day!           11:27 AM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3497973