Subject: Ticket Assigned - Conversation with Ulfat
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 18 Feb 2022 09:46:39 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ulfat Ulfat                    Hello           03:05 PM, 16th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           03:06 PM, 16th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            03:06 PM, 16th Feb                     Ulfat                    I need to put a complaint           03:06 PM, 16th Feb                     Ulfat                    I got a sofa delivered           03:06 PM, 16th Feb                     Ulfat                    And it is scratched out           03:06 PM, 16th Feb                   Aws                   Hi Ulfat. Thank you for contacting us. My name is Aws.           03:06 PM, 16th Feb                     Ulfat                    This is the scratched out side           03:06 PM, 16th Feb                   Aws                   Kindly provide my your order number and pics shows the damaged sofa           03:06 PM, 16th Feb                     Ulfat                    This is the non scratched out side           03:06 PM, 16th Feb                     Ulfat                    9557432868           03:07 PM, 16th Feb                   Aws                   I apologize but i am not able to see the scratches  kindly share clear pics shows the scratches so i can help ypu           03:07 PM, 16th Feb                     Ulfat                    Do you not see the white residue on the sofa ?           03:08 PM, 16th Feb                     Ulfat                    it is quite evident           03:08 PM, 16th Feb                   Aws                   Kindly share another pic with me so i can raise the complaint for you           03:08 PM, 16th Feb                     Ulfat                    Ok           03:09 PM, 16th Feb                     Ulfat                    Let me take some more photos           03:09 PM, 16th Feb                     Ulfat                             03:12 PM, 16th Feb                     Ulfat                             03:13 PM, 16th Feb                   Aws                   Thank you for sharing pics           03:13 PM, 16th Feb                   Aws                   Please allow me a moment and I will check on this for you.           03:13 PM, 16th Feb                     Ulfat                             03:13 PM, 16th Feb                     Ulfat                    This is the normal side           03:13 PM, 16th Feb                     Ulfat                    There is a difference           03:14 PM, 16th Feb                     Ulfat                    I need it to be replaced           03:14 PM, 16th Feb                   Aws                   We apologize for this experience with homebox           03:14 PM, 16th Feb                   Aws                   Please allow me a moment and I will check on this for you.           03:14 PM, 16th Feb                     Ulfat                    Secondly           03:14 PM, 16th Feb                     Ulfat                    They brought replacement drawers which were also scratched from the top           03:15 PM, 16th Feb                     Ulfat                    * File attached - c0a94395a98e3b5fc781b09c.mp4 *    All the drawers are scratched from the top           03:15 PM, 16th Feb                   Aws                   Thank you for waiting, Ulfat   The complaint number is 3611117, please note it  Team will contact you in 3-5 days           03:15 PM, 16th Feb                   Aws                   Please allow me a moment and I will check it           03:16 PM, 16th Feb                     Ulfat                    Ok thank you           03:17 PM, 16th Feb                   Aws                   Complaint has been raised  Kindly note your complaint number and allow us 3-5 days and we will contact you           03:19 PM, 16th Feb                   Aws                   Is there anything else I can assist you with today?           03:19 PM, 16th Feb                     Ulfat                    For both?           03:19 PM, 16th Feb                     Ulfat                    the sofa and the drawers ?           03:19 PM, 16th Feb                   Aws                   Yes           03:19 PM, 16th Feb                     Ulfat                    Perfect           03:19 PM, 16th Feb                     Ulfat                    Thank you           03:19 PM, 16th Feb                     Ulfat                    That’s all           03:19 PM, 16th Feb                   Aws                   I can confirm that i have raised a complaint for both items           03:20 PM, 16th Feb                     Ulfat                    Perfect           03:20 PM, 16th Feb                     Ulfat                    Thank you so much           03:20 PM, 16th Feb                   Aws                   please accept our apology and we will resolve this as soon as posiible           03:20 PM, 16th Feb                   Aws                   We will share any update with you on [email-masked]           03:20 PM, 16th Feb                   Aws                   Is there anything else I can assist you with today?           03:21 PM, 16th Feb                   Aws                   It has been my pleasure assisting you today. if you have any further questions or inquiries, please feel free to contact us again at any time. Thank you for chatting with us and we hope you have a wonderful day. Goodbye!           03:23 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3903065