Subject: Ticket Assigned - Need escalation - Late delivery
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 18 Feb 2022 07:26:40 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Need escalation - Late delivery Joseph                    Hi good morning           11:03 AM, 18th Feb                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:03 AM, 18th Feb                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:03 AM, 18th Feb                     Joseph                    Please i'am still facing the same issue           11:04 AM, 18th Feb                     Joseph                    With my same order           11:04 AM, 18th Feb                     Joseph                    9557324106           11:04 AM, 18th Feb                     Joseph                    Still over a week and third time i contact and still i haven't received my order           11:05 AM, 18th Feb                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            11:05 AM, 18th Feb                   New                   If you have any pictures that you would like to share, please do that.            11:05 AM, 18th Feb                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           11:05 AM, 18th Feb                     Joseph                             11:06 AM, 18th Feb                     Joseph                             11:06 AM, 18th Feb                     Joseph                             11:06 AM, 18th Feb                     Joseph                             11:06 AM, 18th Feb                     Joseph                    Last time i was told there was an issue but still haven't received nor did someone contact me           11:06 AM, 18th Feb                   Alhamzi                   Good morning Joseph, thank you for contacting us. This's Alhamzi We would be happy to help you.           11:17 AM, 18th Feb                   Alhamzi                   Please wait while we check the details.            11:17 AM, 18th Feb                   Alhamzi                   We sincerely apologize for any inconvenience caused you.            11:19 AM, 18th Feb                   Alhamzi                   Please confirm if the following phone number is correct: 971505961378           11:19 AM, 18th Feb                     Joseph                    Yes this is my phone number           11:19 AM, 18th Feb                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:21 AM, 18th Feb                   Alhamzi                   Do you have any other inquiries that we can help with?           11:21 AM, 18th Feb                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:26 AM, 18th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3910476