Subject: New Reply Received - Need escalation - Late Collection
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 18 Feb 2022 05:59:01 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Need escalation - Late Collection  Ticket comment <div>Raised this concern from Feb 14 and still unresolved until now. Please send someone to collect this broken lantern and process my refund.</div>
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<div>Thanks!<br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 18 Feb 2022, at 02:32, Home Box &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif' dir="ltr">Hi Dorothy,</div>
<div style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><br style="font-weight: inherit; box-sizing: inherit"></div>
<div style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>Thank you for reaching out to us with your concern.</div>
<div style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><br style="font-weight: inherit; box-sizing: inherit"></div>
<div style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>We’re on it - and we’ll do our best to sort this out quickly.</div>
<div style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><br style="font-weight: inherit; box-sizing: inherit"></div>
<div style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>Feel free to get in touch if you need further assistance.</div>
<div style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><br style="font-weight: inherit; box-sizing: inherit"></div>
<div style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>
<div style='margin: 0in 0in 0.0001pt; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(24, 50, 71)'><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>Your friends,</span></div>
<div style='margin: 0in 0in 0.0001pt; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(24, 50, 71)'>
<span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>The</span><span> </span><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>S</span><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>upport Team</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3892295