Subject: New Reply Received - Escalate photos - Damaged item
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 16 Feb 2022 15:17:18 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Escalate photos - Damaged item  Ticket comment <div dir="auto" style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)">
No one visited us on 12th January and the issue haven't solved!!</div>
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<div>From: Home Box &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, February 16, 2022 6:20:29 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Escalate photos - Damaged item
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 3731696</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Ankit Kumar : </div>
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<div dir="ltr">Hi Chiheb,<br>
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Greetings of the day to you !</div>
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<div dir="ltr">Thank you for being patience and understanding. </div>
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<div dir="ltr">Has the concerned team contacted you for further assistance? As per update, team visited your place on January 12th, 2022 for assisting on this matter. Had they not fixed the issue on Jan 12th, 2022?  We would request you to confirm us. </div>
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<div dir="ltr">Looking forward to your response. </div>
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<div dir="ltr">Thanks &amp; Regards,</div>
<div dir="ltr">The Support Team <br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3731696