Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 16 Mar 2023 05:30:37 +0000 (UTC)

Hi Amira Alanaz,  The customer has responded to the ticket.  Returns  Ticket comment <div>Dear Team, </div>
<div><br></div>
<div>Please go through the first email, I have clearly mentioned that the customer care has advise me to write email since they are saying it can't be returned. Second option which you have mentioned through application via Order history, it's not available in application to cancel or return the order. </div>
<div>For your reference the print screen from the application is attached. </div>
<div>And the last option visiting the branch to return,  if the branch is near to me then I would not have ordered Online this product. </div>
<div><br></div>
<div>Your kind support is needed to return. </div>
<div><br></div>
<div>Regards <div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId60684b9f-8018-4cb1-87c6-b9a435420055" class="inline-image-global inlined-image-cid-60684b9f-8018-4cb1-87c6-b9a435420055" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDkwNDY5MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kRZH2mImbXjMp0VDsIWaCF2COpGdKX1xDympY1HdW7g" data-id="2044014904691" style="width:100%;max-width:800px"><br>
</div>
<br>
</div>
<div>
<br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
</div>
</blockquote>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Mar 16, 2023 at 8:21, Landmark Group</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv1448789885"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">​Hi Satish Kumar ,</div>
<div dir="ltr">
<br>Thank you for contacting Max.<br><br>Please accept our full apologies for the inconvenience caused.<br><br>Please note that replacement options are not currently available for (Max) products. Products can be returned within 14 days through one of the following options:<br>1- You can contact the customer support team at (8001111629) to book an appointment to receive the product to be returned.<br>2- You can also book an appointment to receive the returned product online by logging in to your account and going to the order history, then clicking on “order number” from this page (<a rel="noreferrer" target="_blank" href="https://www.maxfashion.com/sa/ar/">https://www.maxfashion.com/sa/ar/</a>), and choosing the products that you want to return.<br>3- You can visit the nearest Max branch and return the product to the branch.<br><br>Do not hesitate to contact us if you have any other inquiries.<br><br>your friends<br>Max support team.</div>
</div></div>

	

</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5856007