Subject: Note Added - [#5742690] Feedback or suggestions
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Mar 2023 06:40:33 +0000

Hi ,    Qazi Mohammed added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5742690    Subject:  Feedback or suggestions   Requester: abdulaziz habdan alhabdan    Note Content:   <div class="WordSection1">
<div class="MsoNormal">HI <a id="OWAAM74DBCB9368D3483CAFB7527FFCA9577B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",serif;text-decoration:none'>@Jessie Caparas</span></a>
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<div class="MsoNormal">FYI. </div>
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<div>From: Qazi Mohammed <br>
<b>Sent:</b> Monday, March 13, 2023 9:39 AM<br>
<b>To:</b> Mallmanager Alkhairmall &lt;[email-masked]&gt;; Ahmed Sufyani &lt;[email-masked]&gt;; Centrepoint Alkhairmall &lt;[email-masked]&gt;; Akshay Berry &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Vickum Dissanayake &lt;[email-masked]&gt;; Thangarajan Kulandavel &lt;[email-masked]&gt;; Nesreen Saeed &lt;[email-masked]&gt;; Nusaybah Alzuman
 &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Anton Shanike &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5742690] - Feedback or suggestions</div>
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<div class="MsoNormal">Hi <a id="OWAAMA118F2DB1926402E9DE9F7754260CBF9" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",serif;text-decoration:none'>@Akshay Berry</span></a>
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<div class="MsoNormal">FYI. Store team has apologized with customer for inconvenience caused.</div>
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<div class="MsoNormal">Kindly close this ticket. </div>
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<b>From:</b> Mallmanager Alkhairmall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, March 13, 2023 9:33 AM<br>
<b>To:</b> Ahmed Sufyani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint Alkhairmall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Thangarajan Kulandavel &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nesreen Saeed
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Anton Shanike &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5742690] - Feedback or suggestions</div>
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<div class="MsoNormal">Hi Team;</div>
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<div class="MsoNormal">We Called the customer and apologized for the inconvenience happened.</div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Abdulaziz</div>
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<div class="MsoNormal">BM </div>
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<div class="MsoNormal">Alkhair </div>
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<div class="MsoNormal">C: 6463</div>
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<div class="MsoNormal">M:-0504691289</div>
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<b>From:</b> Ahmed Sufyani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, March 12, 2023 12:33 PM<br>
<b>To:</b> Mallmanager Alkhairmall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint Alkhairmall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Thangarajan Kulandavel &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nesreen Saeed
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Anton Shanike &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5742690] - Feedback or suggestions</div>
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<div class="MsoNormal">Dear Aziz,</div>
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<div class="MsoNormal">As we discussed pls call the customer and solve the issue ASAP</div>
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<div class="MsoNormal">Thanks..</div>
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<b>From:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, March 12, 2023 12:12 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mallmanager Alkhairmall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint Alkhairmall
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Thangarajan Kulandavel &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nesreen Saeed
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Anton Shanike &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmed Sufyani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5742690] - Feedback or suggestions</div>
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<div class="MsoNormal">Hi <a id="OWAAMD955AA3672DF4271B109DB7352FD645A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",serif;text-decoration:none'>@Thangarajan Kulandavel</span></a>
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<div class="MsoNormal">Need your intervention to resolve below customer concern.</div>
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<div class="MsoNormal">We raised this issue to store on 2<sup>nd</sup> March, until now no update from store team.</div>
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<div class="MsoNormal">Thanks,</div>
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<div class="MsoNormal">Qazi Mohammed.</div>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, March 12, 2023 12:03 PM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mallmanager Alkhairmall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint
 Alkhairmall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nesreen Saeed
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Anton Shanike &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5742690] - Feedback or suggestions</div>
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<a id="OWAAM1BEB4226870F4BD8B7EA54C8AA31ACA1" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",serif;text-decoration:none'>@Qazi Mohammed</span></a>,</div>
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<div class="MsoNormal">No reply from store if issue resolved.</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDUwNjA3MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.vsq6dcZONYDOUedGeQk7g4RTNgV2O0UWik10VTTegcc" data-id="2044014506073" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, March 2, 2023 4:57 PM<br>
<b>To:</b> Mallmanager Alkhairmall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint Alkhairmall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nesreen Saeed
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anton Shanike &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5742690] - Feedback or suggestions</div>
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<div class="MsoNormal">Hi <a id="OWAAM3D91E48167B24A45BD9261342ACCCFAA" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",serif;text-decoration:none'>@Mallmanager Alkhairmall</span></a>
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<span style='font-family:"Calibri",serif;text-decoration:none'>@Centrepoint Alkhairmall</span></a>
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<a rel="noreferrer">One centrepoint customer complaining about his unpleasant experience in
</a><a id="OWAAM10388C8604BD4B29821143C082F787F5" href="mailto:[email-masked]" rel="noreferrer"><span style="mso-bookmark:_Hlk122527146"><span style='font-family:"Calibri",serif;text-decoration:none'>@Centrepoint Alkhairmall</span></span><span style="mso-bookmark:_Hlk122527146"></span></a><span style="mso-bookmark:_Hlk122527146">.
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<div class="MsoNormal"><span style="mso-bookmark:_Hlk122527146"><a rel="noreferrer">Kindly contact customer and apologize for inconvenience caused &amp; investigate the issue.
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<div class="MsoNormal"><span style="mso-bookmark:_Hlk122527146"><span style="mso-bookmark:_Hlk128663090">Ensure this does not happen again.</span></span></div>
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<div class="MsoNormal">Name: <span lang="AR-SA" dir="RTL">عبدالعزيز الهبدان </span>
<span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>- Abdulaziz Al-Habdan</div>
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<div class="MsoNormal">Phone number: 0552060006</div>
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<div class="MsoNormal">The cashier number: 248722</div>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, March 2, 2023 1:29 PM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Nesreen Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5742690] - Feedback or suggestions</div>
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<div class="MsoNormal">Hi <a id="OWAAM385C178FE93448289DDBD8EEA66BE668" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",serif;text-decoration:none'>@Nesreen</span></a>,</div>
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<div class="MsoNormal">Assist to resolve store related complaint.</div>
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<div class="MsoNormal">Name: <span lang="AR-SA" dir="RTL">عبدالعزيز الهبدان </span>
<span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>- Abdulaziz Al-Habdan</div>
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<div class="MsoNormal">Phone number: 0552060006</div>
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<div class="MsoNormal">The cashier number: 248722</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDUwNjA3MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.vsq6dcZONYDOUedGeQk7g4RTNgV2O0UWik10VTTegcc" data-id="2044014506073" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, February 27, 2023 4:08 AM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5742690] - Feedback or suggestions</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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Name: </span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">عبدالعزيز الهبدان
</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-Apple-System"><span dir="LTR"></span><span dir="LTR"></span>- Abdulaziz Al-Habdan<br>
Phone number: 0552060006<br>
The cashier number: 248722 <br>
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The customer is complaining about the one of the staff behavior, he visited CenterPoint Al-Makan Mall Mall, Prince Muhammad bin Saad Al-Khair Road, in Riyadh, he said that the cashier was rude and was skipping the line. We have apologize to the customer but
 he didnt accept our apology <br>
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Kindly update us regarding this complaint"<br>
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Regards,</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Aseel Qiad </span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Fri, 24 Feb at 5:36 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">​Hi Team,</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">Name:
</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">عبدالعزيز الهبدان </span>
<span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-Apple-System"><span dir="LTR"></span><span dir="LTR"></span>- Abdulaziz Al-Habdan</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Phone number: 0552060006</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">The cashier number: 248722 </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">The customer is complaining about the one of the staff behavior, he visited CenterPoint Al-Makan Mall Mall, Prince Muhammad bin Saad Al-Khair Road, in Riyadh, he said that the cashier
 was rude and was skipping the line. We have apologize to the customer but he didnt accept our apology </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">kindly call the customer and resolve the issue.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">​Regards</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Rana</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5742690:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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