Subject: Note Added - [#5689572] شكـوى ضروري التواصل من الإدارة العليا.
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 10 Mar 2023 15:26:53 +0000

Hi ,    max.rasheedabha added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5689572    Subject:  شكـوى ضروري التواصل من الإدارة العليا.   Requester: zaina alshehri    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Century Gothic",sans-serif'>Hi Sir
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<div class="MsoNormal"><span style='font-family:"Century Gothic",sans-serif'>Kindly note that we tried to call her before 8 days till today she did not respond to any of our calls.</span></div>
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<div class="MsoNormal"><span style='font-family:"Lucida Handwriting";color:#2F5496'>Best Regards ..</span></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#2F5496'>Khaled Ali Alasmari</span></b></div>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#2F5496'>MAX Al Rasheed Mall – Abha (60289)</span><span style="color:#2F5496"></span>
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<span lang="FR" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#2F5496'>Mob: +966 506 33 15 22</span><span style="color:#2F5496"></span>
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<div class="MsoNormal"><span lang="FR" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#2F5496'>Ext : 7326</span></div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, March 10, 2023 10:24 AM<br>
<b>To:</b> Abhilash Kuttalam &lt;[email-masked]&gt;; max rasheed abha &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;; Max Alrasheed &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Abdul Rahman Al Qahthani &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5689572] - <span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif'>
شكـوى ضروري التواصل من الإدارة العليا</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.</div>
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<div class="MsoNormal">Hi <a id="OWAAM73288EC62E8D4C3CA19BD84A1BB00FD1" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Max Alrasheed</span></a>,</div>
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<div class="MsoNormal">Can you please assist to close this ASAP.</div>
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<div class="MsoNormal"><a id="OWAAM2823FB6A1F2B45F88A0B795751BC998E" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhilash Kuttalam</span></a></div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, February 21, 2023 5:01 PM<br>
<b>To:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; max rasheed abha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Max Alrasheed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abdul Rahman Al Qahthani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5689572] - <span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif'>
شكـوى ضروري التواصل من الإدارة العليا</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.</div>
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<div class="MsoNormal">Hi <a id="OWAAMA9F9FA4B3E7644D392573CBE028877CD" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Max Alrasheed</span></a>,</div>
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<div class="MsoNormal">FYA </div>
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<div class="MsoNormal"><a id="OWAAM4E3EC81EA3D04362A11C6216E3BA3C03" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhilash Kuttalam</span></a></div>
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<b>From:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, February 16, 2023 12:48 PM<br>
<b>To:</b> max rasheed abha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abdul Rahman Al Qahthani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5689572] - <span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif'>
شكـوى ضروري التواصل من الإدارة العليا</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.</div>
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<div class="MsoNormal"><a id="OWAAM24EF799991744B7EBF941FE2FD03CA08" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Max Alrasheed</span></a></div>
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<div class="MsoNormal">Please check and reply to all on this complaint regarding staff behavior at store.
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<div class="MsoNormal">Kindly speak to customer and reply to all with update. </div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Abhi</div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, February 15, 2023 10:35 PM<br>
<b>To:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5689572] - <span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif'>
شكـوى ضروري التواصل من الإدارة العليا</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Abhilash,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">According to this Case below:<br>
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The cx visited Al-Rashed Mall and was not treated properly by all the staff.<br>
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 Customer Contact NO: 0535445077<br>
Name: Zaina</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">The City is Abha.</span></strong><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Kindly check and the needful.</span></strong><span style="font-size:10.5pt;font-family:-apple-system"></span>
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Thank you for your help!<br>
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Regards,</span></div>
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<span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>تشغيل الأربعاء, 15 فبراير في 12:12 م
</span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>, Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<span style="font-size:10.5pt;font-family:-apple-system">From: Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, February 15, 2023 7:16 AM<br>
<b>To:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5689572] - </span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>شكـوى ضروري التواصل من الإدارة العليا</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>.</span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black;background:white">Max </span><span style="font-size:10.5pt;font-family:-apple-system">Support Team
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<span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>تشغيل الأثنين, 13 فبراير في 10:29 ص
</span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>, zaina alshehri &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>الرجاء التواصل من الإدارة العليا للضرورة</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>ع رقمي : 0535445077
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<span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>في أحد، ١٢ فبراير، ٢٠٢٣ في ٧:٤٠ ص، كتب
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<span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>الشكوى ع المدير اللي بالفرع نفسه كيف يحل المسكلة وهو المشكلة اصلا؟
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<span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>في أحد، ١٢ فبراير، ٢٠٢٣ في ١:٢١ ص، كتب
</span><span style="font-size:10.5pt;font-family:-apple-system">Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">This email concerns your Customer Service case # 5689572</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email
 below for us to help us resolve your query.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Looking forward to your response.</span></div>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>عميلنا العزيز,</span><span lang="AR-SA" style="font-size:10.5pt"><br>
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</span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5689572</span><span lang="AR-SA" style="font-size:10.5pt"><br>
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</span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا
 في حل استفسارك.</span><span lang="AR-SA" style="font-size:10.5pt"><br>
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</span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.</span><span lang="AR-SA" style="font-size:10.5pt"><br>
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</span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>نتطلع الى ردكم.
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<span style="font-size:10.5pt;font-family:-apple-system">-——
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<span style="font-size:10.5pt;font-family:-apple-system">Amira Alanaz :
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<span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'><span dir="RTL"></span><span dir="RTL"></span> مرحبا عزيزي العميل ،</span><span lang="AR-SA" style="font-size:10.5pt"><br>
</span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'> </span><span lang="AR-SA" style="font-size:10.5pt"><br>
</span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>شكرا على تواصلك معنا.</span><span lang="AR-SA" style="font-size:10.5pt"><br>
</span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'> </span><span lang="AR-SA" style="font-size:10.5pt"><br>
</span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>ناسف حقًا لسماع أنكم لم تحضو بمعاملة جيدة من قبل موظف متجرنا. هذه بالتأكيد ليست التجربة التي نريد أن يحصل عليها عملاؤنا عندما يتسوقون معنا.</span><span lang="AR-SA" style="font-size:10.5pt"><br>
</span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'> </span><span lang="AR-SA" style="font-size:10.5pt"><br>
</span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>نحن نأخذ مثل هذه الأمور على محمل الجد. لقد أرسلنا الآن ردود الفعل إلى متجرنا وهم بالتأكيد سوف يتخذون إجراءات الازمة في هذا الشأن.</span><span lang="AR-SA" style="font-size:10.5pt"><br>
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</span><strong><u><span lang="AR-SA" style="font-size:10.5pt">كما نرجو منكم تزويدنا بالبيانات التالية ليتم ارسالها لفريق المتجر ونتمكن من مساعدتكم على أكمل وجه ممكن.</span></u></strong><b><u><span lang="AR-SA" style="font-size:10.5pt"><br>
</span></u></b><strong><u><span lang="AR-SA" style="font-size:10.5pt"> </span></u></strong><b><u><span lang="AR-SA" style="font-size:10.5pt"><br>
</span></u></b><strong><u><span lang="AR-SA" style="font-size:10.5pt">- صورة توضح فاتورة الشراء.</span></u></strong><b><u><span lang="AR-SA" style="font-size:10.5pt"><br>
</span></u></b><strong><u><span lang="AR-SA" style="font-size:10.5pt">- الاسم الكامل</span></u></strong><b><u><span lang="AR-SA" style="font-size:10.5pt"><br>
</span></u></b><strong><u><span lang="AR-SA" style="font-size:10.5pt">- رقم الهاتف </span></u></strong><span lang="AR-SA" style="font-size:10.5pt"><br>
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</span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>لا تتردد بالاتصال بنا في حال وجود اي استفسارات اخرى.</span><span lang="AR-SA" style="font-size:10.5pt"><br>
</span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'> </span><span lang="AR-SA" style="font-size:10.5pt"><br>
</span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>تحياتنا ,</span><span lang="AR-SA" style="font-size:10.5pt"><br>
</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system">Max</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'><span dir="RTL"></span><span dir="RTL"></span>
 فريق دعم العملاء. </span><span dir="LTR" style="font-size:10.5pt"></span>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5689572:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
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