Subject: Note Added - [#5688792] Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Mar 2023 14:15:57 +0000 (UTC)

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5688792    Subject:  Returns   Requester: Alnabeai    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">HI <a id="OWAAMD7D7106A8F6041F9A9E41061A8B58EB0" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please update customer that we don’t have spare parts for this item.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<br>
Ankur </span></div>
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<div>From:<span lang="EN-US"> Faraz Lohani &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, 2 March 2023 4:07 PM<br>
<b>To:</b> Dilip Singh &lt;[email-masked]&gt;; Akshay Berry &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Bsu Wml &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5688792] - Returns</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAME24512FD3023425A828FD437C9F00D60" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">What can we do further as the team informed, they done have spare wheels for this.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Thankyou,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Faraz Lohani</span></div>
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<div class="MsoNormal"><span lang="EN-US">Escalations &amp; Vendor Management</span></div>
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<div class="MsoNormal"><span lang="EN-US">Landmark Digital</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Dilip Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, February 23, 2023 3:48 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Bsu Wml &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5688792] - Returns</span>
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<div class="MsoNormal"><span lang="EN-US">Hi Akshay</span></div>
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<div class="MsoNormal"><span lang="EN-US">We do not have spare wheels for this.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Thanks &amp; Regards</span></div>
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<div class="MsoNormal"><span lang="EN-US">Dilip</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, February 21, 2023 3:19 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bsu Wml &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Dilip Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5688792] - Returns</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM459CF645DE934AF09631043FCC28C1A1" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Dilip Singh</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Any update?</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<span lang="EN-US"><img width="122" height="58" style="width:1.275in;height:.6in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzUzNDk1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BvshfHaoSHEkHX3WIDsrGAWQBiWJ8iOc4c0cUW4SpXU" data-id="2044013534952" alt="Logo

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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, February 13, 2023 10:48 AM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bsu Wml &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dilip Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5688792] - Returns</span>
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<div class="MsoNormal"><span lang="EN-US">++<a id="OWAAM20D631EC08404E27B010932AA07FAC8A" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Dilip Singh</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Hi Dilip,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Please see below mail &amp; update if we can help customer for replacing the wheel. Customer is ready to pay for the same.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,<br>
Ankur  </span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, 13 February 2023 5:55 AM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bsu Wml &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5688792] - Returns</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><b><span style="font-family:Consolas;color:#333333;background:#F8F8F8">Hi</span></b></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:Consolas;color:#333333;background:#F8F8F8">Team, </span></b></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:Consolas;color:#333333;background:#F8F8F8">Statement: Product maintenance. </span></b></div>
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<div class="MsoNormal"><b><span style="font-family:Consolas;color:#333333;background:#F8F8F8">Order</span></b></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:Consolas;color:#333333;background:#F8F8F8">Date:10/11/2021</span></b></div>
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<div class="MsoNormal"><b><span style="font-family:Consolas;color:#333333;background:#F8F8F8">Order</span></b></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:Consolas;color:#333333;background:#F8F8F8">ID:6365519271</span></b></div>
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<div class="MsoNormal"><b><span style="font-family:Consolas;color:#333333;background:#F8F8F8">Tracking</span></b></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:Consolas;color:#333333;background:#F8F8F8">Required: The customer needs product maintenance</span></b></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:Consolas;color:#333333;background:#F8F8F8">Description: The customer requests maintenance of the product (damage to the tires of the children's car) as shown in the picture provided
 to us, for your information, the product warranty has expire But the customer requests maintenance for a sum of money</span></b></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:Consolas;color:#333333;background:#F8F8F8">Regards,</span></b></div>
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<b><span style="font-family:Consolas;color:#333333;background:#F8F8F8">CS Team</span></b><span style="color:black">
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