Subject: Ticket Assigned - Conversation with Sherwin Bare
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 21:56:27 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sherwin Bare Sherwin Bare                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi sherwin bare, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6802004330 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=SD009831032     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:48 AM, 08th Feb                   Amirh                   Hi dear customer , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           01:49 AM, 08th Feb                   Amirh                   Your request has been submitted to the concerned authority to deliver the request as soon as possible. We will contact you if there is any new information.           01:50 AM, 08th Feb                   Amirh                   Do let me know if you need anything more..?           01:50 AM, 08th Feb                     Sherwin Bare                    My  Order#6802004330 were delayed to deliver           01:50 AM, 08th Feb                     Sherwin Bare                    Can I just pick up this item?           01:50 AM, 08th Feb                     Sherwin Bare                    Or cancel this order and make new order for pick up instead           01:51 AM, 08th Feb                   Amirh                   No dear it is not possible           01:51 AM, 08th Feb                     Sherwin Bare                    I want to cancel this order           01:51 AM, 08th Feb                   Amirh                   We see that you would like us to cancel your order. Please note that we are unable to cancel your order at this time because your order is on delivery and is with the shipping company now. However, we ask that you not accept delivery of your order.  Also, if you receive a call from the delivery representative, we ask that you inform him or her that the delivery has been cancelled.  Once the order is returned to the warehouse, we will process the refund to the same account from which the payment was made.           01:51 AM, 08th Feb                     Sherwin Bare                    Noted.           01:52 AM, 08th Feb                   Amirh                   Do let me know if you need anything more..?           01:54 AM, 08th Feb                   Amirh                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           01:55 AM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5681738