Subject: Ticket Assigned - Conversation with Shahanas
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 20:41:00 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shahanas Shahanas                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  shahanas Bot:  Hi shahanas, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6801511392 Bot:    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +966583043623            12:28 AM, 04rd Feb                     Shahanas                    I order is not yet received but the status is delivered and no delivery agent contact to me. The mobile number is correct           12:29 AM, 04rd Feb                   Amirh                   Hi dear customer , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           12:29 AM, 04rd Feb                     Shahanas                    I order is not yet received but the status is delivered and no delivery agent contact to me. The mobile number is correct           12:30 AM, 04rd Feb                   Amirh                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:30 AM, 04rd Feb                     Shahanas                    I order is not yet received but the status is delivered and no delivery agent contact to me. The mobile number is correct           12:31 AM, 04rd Feb                   Amirh                    We have checked and we would like to inform you that our courier team contacted on (+966583043623) and delivered the order on (​03/02/23).  We request you to please check with your security, family members and neighbours regarding your order.           12:31 AM, 04rd Feb                     Shahanas                    No one is here           12:32 AM, 04rd Feb                   Amirh                    We have checked and we would like to inform you that our courier team contacted on (+966583043623) and delivered the order on (​03/02/23).  We request you to please check with your security, family members and neighbours regarding your order.           12:32 AM, 04rd Feb                   Amirh                   Do let me know if you need anything more..?           12:33 AM, 04rd Feb                     Shahanas                    I am giving ma company address and today is not working           12:33 AM, 04rd Feb                     Shahanas                    +966583043623 this is my number           12:33 AM, 04rd Feb                     Shahanas                    Out of delivery is received in the number at morning           12:34 AM, 04rd Feb                   Amirh                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           12:34 AM, 04rd Feb                   Amirh                   Do let me know if you need anything more..?           12:34 AM, 04rd Feb                     Shahanas                    And few minutes ago the delivered message be           12:34 AM, 04rd Feb                     Shahanas                    Is i think the delivery agent is fraud           12:35 AM, 04rd Feb                   Amirh                   The problem will be raised and verified, and we will contact you as soon as possible           12:36 AM, 04rd Feb                     Shahanas                    I need my money or products           12:36 AM, 04rd Feb                     Shahanas                    The max is a well known company and why they are shown like this           12:36 AM, 04rd Feb                   Amirh                   God willing, we will communicate with you about the availability of any new information           12:36 AM, 04rd Feb                     Shahanas                    It's will effect the company reputation           12:37 AM, 04rd Feb                   Amirh                   Please accept our apologies for the inconvenience and delay we have caused.           12:37 AM, 04rd Feb                     Shahanas                    Ok no problem but I need my money or products.           12:38 AM, 04rd Feb                   Amirh                   God willing, we will communicate with you about the availability of any new information           12:38 AM, 04rd Feb                   Amirh                   Do let me know if you need anything more..?           12:38 AM, 04rd Feb                     Shahanas                    I will wait only tomorrow           12:38 AM, 04rd Feb                     Shahanas                    I need a response about it           12:38 AM, 04rd Feb                   Amirh                   ok           12:39 AM, 04rd Feb                   Amirh                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           12:39 AM, 04rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5664333