Subject: New Reply Received - Order no 6800136189
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 16:33:39 +0000

Hi Amira Alanaz,  The customer has responded to the ticket.  Order no 6800136189  Ticket comment <div dir="ltr">
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<span id="ms-outlook-ios-cursor"></span>This the text i got and i dint recive my orders </div>
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<div>From: Mr Gentelmen &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, January 31, 2023 5:50:18 PM<br>
<b>To:</b> Splash &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5644453] - Order no 6800136189
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<div dir="ltr">Can you contact the delivery company or can i get information  of their contact </div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Mr Gentelmen &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, January 31, 2023 5:49:07 PM<br>
<b>To:</b> Splash &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5644453] - Order no 6800136189</font>
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<div dir="ltr">Please if their is any possible way i can come collect it tomorrow  any were  if its possible even from a splash store i can come collect it my time is against me i need to travel  my wedding is day after tomorrow </div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, January 31, 2023 4:31:17 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5644453] - Order no 6800136189</font>
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<div dir="ltr"> Dear customer ,<br>
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<div style="color:rgb(0,0,0); font-size:12pt">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div style="color:rgb(0,0,0); font-size:12pt">Please accept our full apologies for the inconvenience caused.</div>
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<span dir="ltr" style="font-size:16px; font-style:normal; font-weight:400">We are sorry to inform you that as per our policy we won't be able to change your collection location once the order has been placed successfully.</span>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team </div>
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Attachments :
1. <a href='https://helpae.splashfashions.com/helpdesk/attachments/2044010779284'>Image.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5644453