Subject: Ticket Assigned - Conversation with Maliha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Dec 2022 22:41:19 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Maliha Maliha                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  maliha Bot:  Hi maliha, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0580688646            02:35 AM, 29th Dec                   Amirh                   Hi dear customer , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           02:36 AM, 29th Dec                     Maliha                    I placed an order in the beginning of December, it was a click and collect but I accidentally added wrong store location. I tried to cancel but I couldn’t           02:36 AM, 29th Dec                     Maliha                    I haven’t collected it but I paid for it, when will I get my refund           02:37 AM, 29th Dec                   Amirh                   We regret to inform you that as per our policy, we are unable to change the location of receiving your order once your order has been successfully confirmed.  Also, the order will be canceled automatically if it is not received within 14 days and the refund will be given after 4-15 days.           02:37 AM, 29th Dec                   Amirh                   Could you please share your order number so that I can assist you further?           02:37 AM, 29th Dec                     Maliha                    6186178297           02:37 AM, 29th Dec                   Amirh                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           02:38 AM, 29th Dec                   Amirh                   Do let me know if you need anything more..?           02:38 AM, 29th Dec                     Maliha                    How long do I have to wait?           02:39 AM, 29th Dec                   Amirh                   I apologize for not being able to specify a time, but God willing, as soon as possible           02:40 AM, 29th Dec                     Maliha                    Thanks           02:40 AM, 29th Dec                   Amirh                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:40 AM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5518582