Subject: Ticket Assigned - Conversation with Khaqan Awan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 21 Dec 2022 22:26:13 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Khaqan Awan Khaqan Awan                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi khaqan awan, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:20 AM, 22st Dec                   Amirh                   Hi dear customer , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           02:20 AM, 22st Dec                     Khaqan Awan                    I have credit balance I want to transfer in my bank what I have to do           02:21 AM, 22st Dec                     Khaqan Awan                    Because there is no option in your app for that           02:21 AM, 22st Dec                     Khaqan Awan                    Hello           02:22 AM, 22st Dec                     Khaqan Awan                    Are you there           02:22 AM, 22st Dec                   Amirh                   Could you please share your order number so that I can assist you further?           02:22 AM, 22st Dec                   Amirh                   We apologize that the amount cannot be transferred from your account to your bank card. The amount will be refunded according to the method of payment made           02:23 AM, 22st Dec                     Khaqan Awan                    6190604947           02:23 AM, 22st Dec                   Amirh                   We apologize that the amount cannot be transferred from your account to your bank card. The amount will be refunded according to the method of payment made           02:24 AM, 22st Dec                     Khaqan Awan                    But if I paid cash why you didn't refund me cash if like that !?           02:24 AM, 22st Dec                     Khaqan Awan                    This is not the way you guys do this!           02:24 AM, 22st Dec                     Khaqan Awan                    I'm very disappointed with this           02:25 AM, 22st Dec                   Amirh                   [10/10 8:00 AM] KSA Amirh Alanzi We sincerely apologize, but we do not have a bank transfer option available at this time. Please note that according to the return policy, if I return a cash on delivery online order, the refund amount will always be credited to my credit. If you prefer a cash refund, we recommend that you return the items to a nearby store in the future for a cash refund.           02:25 AM, 22st Dec                   Amirh                   Do let me know if you need anything more..?           02:25 AM, 22st Dec                     Khaqan Awan                    No           02:25 AM, 22st Dec                     Khaqan Awan                    Thanks           02:25 AM, 22st Dec                   Amirh                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:25 AM, 22st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5490847