Subject: Ticket Assigned - Conversation with jerry
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Dec 2022 19:17:28 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jerry jerry                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  jerry Bot:  Hi jerry, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0547662295            11:09 PM, 18th Dec                   Amirh                   Hi dear customer , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           11:10 PM, 18th Dec                     jerry                    I just want to follow up my refund my order number is 6189178542           11:10 PM, 18th Dec                   Amirh                   The order is currently being shipped           11:11 PM, 18th Dec                     jerry                    But Aramex wasn't able to deliver my parcel           11:12 PM, 18th Dec                     jerry                    It supposed to be December 12           11:13 PM, 18th Dec                   Amirh                   Your request has been submitted to the concerned authority to deliver the request as soon as possible. We will contact you if there is any new information.           11:13 PM, 18th Dec                   Amirh                   Do let me know if you need anything more..?           11:13 PM, 18th Dec                     jerry                    Why is that?           11:14 PM, 18th Dec                     jerry                    Aramex said that my location is not available for delivery           11:14 PM, 18th Dec                     jerry                    I always order in shein and noon they always deliver my order on time           11:15 PM, 18th Dec                   Amirh                   The problem will be raised, the reason for the delay will be verified, and you will be contacted via e-mail           11:15 PM, 18th Dec                     jerry                    Ok           11:16 PM, 18th Dec                   Amirh                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:17 PM, 18th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5478285