Subject: Ticket Assigned - Conversation with refaiz ismail
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Nov 2022 20:53:31 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with refaiz ismail refaiz ismail                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Refaiz Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  refaiz ismail Bot:  Hi refaiz ismail, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6186092569 Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi refaiz ismail, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6186092569 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP1126220014082     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0507801102            12:39 AM, 30th Nov                   Amirh                   Hi dear customer , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           12:40 AM, 30th Nov                     refaiz ismail                    Still indid not receive my order           12:40 AM, 30th Nov                     refaiz ismail                    It was supposed to receive yesterday           12:41 AM, 30th Nov                     refaiz ismail                    But no response from fareye logistics           12:41 AM, 30th Nov                     refaiz ismail                    I need contact details of fareye           12:41 AM, 30th Nov                     refaiz ismail                    Amirh u der?           12:42 AM, 30th Nov                   Amirh                   Could you please share your order number so that I can assist you further?           12:43 AM, 30th Nov                     refaiz ismail                    6186092569           12:43 AM, 30th Nov                   Amirh                   I apologize for the late reply           12:43 AM, 30th Nov                   Amirh                   Your request has been submitted to the concerned authority to deliver the request as soon as possible. We will contact you if there is any new information.           12:44 AM, 30th Nov                     refaiz ismail                    Since two days i am calling ur agent but you are giving me false statement that i will receive my order ..still didnt receive           12:44 AM, 30th Nov                   Amirh                   Do let me know if you need anything more..?           12:44 AM, 30th Nov                     refaiz ismail                    Nobody contacted me till now           12:44 AM, 30th Nov                     refaiz ismail                    All the agents are saying the same thing..           12:45 AM, 30th Nov                     refaiz ismail                    At the end no sloution for this           12:45 AM, 30th Nov                   Amirh                   We apologize, the problem will be raised, and delivery will be made as soon as possible           12:46 AM, 30th Nov                     refaiz ismail                    U people goes on apologizing but at the end no solution           12:47 AM, 30th Nov                     refaiz ismail                    I need solution for this           12:47 AM, 30th Nov                     refaiz ismail                    Or else give me contact details of fareye i will contact and collect my shipment           12:47 AM, 30th Nov                   Amirh                   God willing, it will be resolved as soon as possible           12:47 AM, 30th Nov                     refaiz ismail                    I think i need to escalate this issue with higher management ms renuka or mickey           12:48 AM, 30th Nov                   Amirh                   Communication takes place only through us           12:48 AM, 30th Nov                     refaiz ismail                    But communication not happening           12:48 AM, 30th Nov                     refaiz ismail                    Worst service ever           12:49 AM, 30th Nov                   Amirh                   It will certainly be escalated to the competent authority           12:49 AM, 30th Nov                     refaiz ismail                    Why the hell it is showing customer didnt respond whereas i didnt receive any call from courier?????           12:50 AM, 30th Nov                     refaiz ismail                    Where is my shipment??????? I need an answer for this           12:50 AM, 30th Nov                     refaiz ismail                    Continuosly since 3 days i am calling you           12:51 AM, 30th Nov                   Amirh                   The order is being shipped, and the problem will be raised with the competent authority after closing the conversation. To deliver as soon as possible           12:51 AM, 30th Nov                     refaiz ismail                    Ok i will contact higher management that i am not getting solution from agent           12:52 AM, 30th Nov                   Amirh                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:52 AM, 30th Nov                     refaiz ismail                    Hell with u           12:53 AM, 30th Nov                     refaiz ismail                    Waste of my time           12:53 AM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5377895