Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 29 Nov 2022 01:18:52 +0000

Hi Amira Alanaz,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">This problem has not been solved until now. I didn't receive the refund amount of 99 SR.<div dir="auto">Solve this issue otherwise I will complain to the ministry of trade. </div>
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<div>On Fri, 14 Jan 2022, 1:49 pm Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Najib <br><br>
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<div>Thank you for reaching out to us.</div>
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<br>We apologize for the inconvenience that has happened.</div>
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<br>Regarding the order:(6373453340) Please note that the refund has been processed successfully from our side for the amount (SAR 99.00), however due to some concerns with the payment vendor, the refund has been rejected.</div>
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<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.</div>
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<div>Feel free to reach out to us for any further assistance.</div>
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<br>Your Friends</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3666017