Subject: Ticket Assigned - Conversation with mohamed elkeliei
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Nov 2022 20:43:12 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed elkeliei mohamed elkeliei                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi mohamed elkeliei, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8001111629 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  00966567991567            12:31 AM, 23nd Nov                   Amirh                   Hi dear customer , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           12:31 AM, 23nd Nov                   Amirh                   Are you still online with us           12:33 AM, 23nd Nov                     mohamed elkeliei                    I tried to return ear buds I bought online but not accepted           12:34 AM, 23nd Nov                   Amirh                   Could you please share your order number so that I can assist you further?           12:34 AM, 23nd Nov                   Amirh                   Are you still online with us           12:36 AM, 23nd Nov                     mohamed elkeliei                    6180269513           12:36 AM, 23nd Nov                     mohamed elkeliei                             12:37 AM, 23nd Nov                   Amirh                   According to our return policy, we can only accept returns requests if they are made within 14 days after products have been delivered.           12:37 AM, 23nd Nov                     mohamed elkeliei                    The black one doesn’t charge at all           12:38 AM, 23nd Nov                     mohamed elkeliei                    We are within 14 days           12:38 AM, 23nd Nov                     mohamed elkeliei                    I recieved the package on 12 November           12:39 AM, 23nd Nov                   Amirh                   Do the two products not charge the battery, or is it a single product?           12:39 AM, 23nd Nov                     mohamed elkeliei                    Only the black; but I don’t trust the product anymore & I want to return both.           12:40 AM, 23nd Nov                   Amirh                   Are you still online with us           12:41 AM, 23nd Nov                   Amirh                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           12:41 AM, 23nd Nov                     mohamed elkeliei                    Yes           12:41 AM, 23nd Nov                   Amirh                   Do let me know if you need anything more..?           12:41 AM, 23nd Nov                     mohamed elkeliei                    Thanks           12:41 AM, 23nd Nov                   Amirh                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:42 AM, 23nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5327305