Subject: Ticket Assigned - Conversation with moatasim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 15 Nov 2022 19:39:31 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with moatasim moatasim                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  moatasim Bot:  Hi moatasim, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6180570250 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP1110220009554     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  053-093-7881            11:32 PM, 15th Nov                   Amirh                   Hi dear customer , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           11:33 PM, 15th Nov                     moatasim                    Hi, im having an issue with my order delivering           11:33 PM, 15th Nov                   Amirh                   what is the issue           11:34 PM, 15th Nov                   Amirh                   Please accept our full apologies for the inconvenience caused.           11:34 PM, 15th Nov                     moatasim                    Order no 6180570250 when i check tracking, it tells me delivery failed and rescheduled but nobody has contacted me for the same           11:34 PM, 15th Nov                   Amirh                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:35 PM, 15th Nov                     moatasim                    Its alright but i want to know who is rescheduling the delivery on my behalf when im not           11:35 PM, 15th Nov                     moatasim                    Sure, take your time           11:35 PM, 15th Nov                   Amirh                   Is the contact number correct 966530937881           11:35 PM, 15th Nov                     moatasim                    Yes           11:36 PM, 15th Nov                   Amirh                   Your request has been submitted to the concerned authority to deliver the request as soon as possible. We will contact you if there is any new information.           11:36 PM, 15th Nov                   Amirh                   Do let me know if you need anything more..?           11:36 PM, 15th Nov                     moatasim                             11:37 PM, 15th Nov                     moatasim                    Thats fine, please would be helpful if you can arrange the delivery           11:37 PM, 15th Nov                   Amirh                   God willing           11:37 PM, 15th Nov                     moatasim                    Thank you and look forward to hear back from the delivery team           11:38 PM, 15th Nov                   Amirh                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:39 PM, 15th Nov                     moatasim                    Contact number should be 00966530937881 just in case the 00 is missing           11:39 PM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5274958