Subject: Ticket Assigned - Conversation with humairaa al fadhlani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 14 Nov 2022 20:42:55 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with humairaa al fadhlani humairaa al fadhlani                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi humairaa al fadhlani, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-1111027 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:33 AM, 15th Nov                   Amirh                   Hi dear customer , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           12:33 AM, 15th Nov                     humairaa al fadhlani                    i bought a pallette set and i just recieved it from home delivery two minutes ago           12:34 AM, 15th Nov                     humairaa al fadhlani                    it broken           12:34 AM, 15th Nov                     humairaa al fadhlani                             12:34 AM, 15th Nov                     humairaa al fadhlani                    name of product: makeup revolution reload pallette           12:34 AM, 15th Nov                   Amirh                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           12:35 AM, 15th Nov                   Amirh                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           12:36 AM, 15th Nov                   Amirh                   Do let me know if you need anything more..?           12:36 AM, 15th Nov                     humairaa al fadhlani                    should i just call the delivery man to come pick up or i have to make an appointment for pickup?           12:37 AM, 15th Nov                   Amirh                   No dear, we will verify the problem and contact you via e-mail           12:38 AM, 15th Nov                   Amirh                   Do let me know if you need anything more..?           12:39 AM, 15th Nov                     humairaa al fadhlani                    how long does it take for the new pallette set to come?           12:39 AM, 15th Nov                     humairaa al fadhlani                    i wont be home in two days           12:39 AM, 15th Nov                   Amirh                   God willing, soon           12:39 AM, 15th Nov                     humairaa al fadhlani                    if i go to the nearest centrpoint do i get a new one           12:40 AM, 15th Nov                   Amirh                   No dear, the problem will be rectified to the competent authority           12:41 AM, 15th Nov                   Amirh                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:42 AM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5268344