Subject: New Reply Received - Re: Share your feedback with us
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Nov 2022 14:45:15 +0000

Hi Amira Alanaz,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div dir="auto">Hi can I ask if I return my order because damage you gave me a new one of my old order?</div>
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<div>On Sun, Nov 6, 2022, 4:21 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5094839</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5094839<br><br>لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr">Amira Alanaz : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Dear customer ,<br><br>Thank you for contacting us.<br><br>We would like to inform you that a return request has been created for the order No. (6177015298) on 11/04/22 and the request will be received by the transport partner Aramex within 3-5 working days. In the event that the returns are not received by the transportation partner Aramex within the specified time, please contact us again in order to serve you to the fullest.<br>You can also track your return request via the Aramex website (<a href="http://www.aramex.com/track/shipments" rel="noreferrer" target="_blank">www.aramex.com/track/shipments</a>) with the tracking number (48324592374).<br><br>The amount will be returned to your bank account after the quality check is completed.<br><br>Thank you for your shopping and cooperation with us.<br><br>Feel free to contact us if you have any inquiries.<br><br>your friends<br>Support Team</div></div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5094839