Subject: New Reply Received - Store information
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 05 Nov 2022 16:17:21 +0000

Hi Amira Alanaz,  The customer has responded to the ticket.  Store information  Ticket comment <div dir="auto">Dear team </div>
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<div dir="auto">Thanks alot for your response also please let the management or senior staff have a surprise visit to each store and have this checked moreover I would like to raise one more suggestion to have an online order collection point clearly marked
 with sign boards and one staff member always present there today and previously I had to wait 20 mins or more just to collect my online order and there is no proper area designated for online orders when we go to that points many times there is no staff present
 in that storage room or staff members will send you to multiple places like security will say go to cashier </div>
<div dir="auto">Cashier will say go to supervisor room supervisor will say go to the storage area and wait for someone to come and assist </div>
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<div dir="auto" style="font-size:12px; color:#575757">Sent from my Galaxy</div>
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<div dir="auto" style="font-size:12px; color:#575757">Best regards </div>
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<div dir="auto" style="font-size:12px; color:#575757">Khan</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt; 
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<div>Date: 11/5/22 3:56 AM (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#5208735] - Store information </div>
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<div dir="rtl" style="text-align:left"><span dir="ltr">Dear customer ,<br>
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Thank you for contacting us.<br>
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This is definitely not the experience we want our customers to have when they shop with us.<br>
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We take such matters very seriously. We have now sent feedback to our store and they will surely take action on this.<br>
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Your feedback is important to us to raise the quality of our service and thank you for providing us with your feedback.<br>
Thank you for your cooperation and shopping with us and we look forward to serving you later.<br>
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Once again, please accept our sincere apologies for this.<br>
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your friends<br>
Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5208735