Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 01 Nov 2022 18:10:37 +0000

Hi Amira Alanaz,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div dir="auto">Thanks for the quick response.<div dir="auto"><br></div>
<div dir="auto">So now we have to wait two to three weeks more to get refund. </div>
<div dir="auto"><br></div>
<div dir="auto">Kindly assist us to finalize the case soon as we already were waitinv since one month.</div>
<div dir="auto"><br></div>
<div dir="auto">Best Regards, </div>
</div>
<div class="gmail_extra">
<br><div class="gmail_quote"></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Nov 1, 2022 2:20 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
</div>
<blockquote class="quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5072391</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Amira Alanaz : </div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Dear customer ,<br><br>
</div>
<div>Thank you for reaching out to us.</div>
<div>
<br>We apologize for the inconvenience that has happened.</div>
<div dir="ltr">
<br>Regarding the order:6169441625  Please note that the refund has been processed successfully from our side for the amount (<span style="white-space:pre" dir="ltr">​</span>SAR 44.10), however due to some concerns with the payment vendor, the refund has been rejected.</div>
<div>
<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.</div>
<div><br></div>
<div>Feel free to reach out to us for any further assistance.</div>
<div>
<br>Your Friends</div>
<div>The Support Team</div>
</div></div>
<div><br></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5072391