Subject: New Reply Received - Re: Your refund is on its way
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 01 Nov 2022 15:31:11 +0000

Hi Amira Alanaz,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div dir="auto">Hi,<div dir="auto"><br></div>
<div dir="auto">Thank you for your response,  but for refund period it was 7-14 days, but in below stated email you have mentioned 14-28 days, is the policy is changed ?</div>
<div dir="auto">For your reference I have attached screenshot of policy. </div>
<div dir="auto">Please find it and refund the amount to my account as soon as possible.</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks &amp; Regards</div>
<div dir="auto">Amod jha</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 31 Oct 2022, 11:59 pm Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Dear customer ,<br><br>
</div>
<div>Thank you for reaching out to us.</div>
<div>
<br>We apologize for the inconvenience that has happened.</div>
<div dir="ltr">
<br>Regarding the order: 6175785862 Please note that the refund has been processed successfully from our side for the amount (<span style="white-space:pre-wrap" dir="ltr"> </span>SAR 100.00), however due to some concerns with the payment vendor, the refund has been rejected.</div>
<div>
<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.</div>
<div><br></div>
<div>Feel free to reach out to us for any further assistance.</div>
<div>
<br>Your Friends</div>
<div>The Support Team</div>
</div></div>

	

</div></blockquote>
</blockquote></div>

Attachments :
1. <a href='https://helpae.maxfashion.com/helpdesk/attachments/2044003837847'>Screenshot_20221101-182835_Gmail.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5079552