Subject: Note Added - [#5028817] Conversation with رولا
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 29 Oct 2022 10:22:18 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5028817    Subject:  Conversation with رولا   Requester: رولا    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Gaurav,</div>
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<div style="line-height: normal">We would like to inform you that we are proceeding with ticket # 340164 closure. Below is the summary for your reference.</div>
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<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> status update</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> We asked for the approval but  later no response received.</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span></div>
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<div><span rel="tempredactor">Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
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<div><span rel="tempredactor" style="background-color: rgb(250, 197, 28)">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span></div>
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<div><span rel="tempredactor">Please provide your valuable feedback.</span></div>
<div><span rel="tempredactor">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<div><span style="box-sizing: border-box; word-break: break-word; background-color: rgb(250, 250, 250)"><span style="font-weight: 700">Thanks and Regards,</span></span></div>
<div><strong>Priyanka,</strong></div>
<div><span style="font-weight: 700; box-sizing: border-box; word-break: break-word">Technical Engineer</span></div>
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<div><span style="box-sizing: border-box; word-break: break-word"><a href="http://www.getfareye.com/" rel="noreferrer" style="color: rgb(17, 85, 204); box-sizing: border-box; word-break: break-word" target="_blank">FarEye<span style="font-family: tahoma, sans-serif; box-sizing: border-box; word-break: break-word">- Enabling Digital Logistics</span></a></span></div>
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<img src="https://ci6.googleusercontent.com/proxy/KJHjcG2Ks7ttbyMyT0YN1TB97b-lJ_oyZJZdoYEQQsos7mz_klwRkDdR7nxJGGLJL1QKaQEjc5-T8SoNnfZuTt9hNlZzx63cF6-ryJZmPw=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559283964/IDC.png" alt="gartner" height="18" style="padding-right: 1px; padding-left: 1px; box-sizing: border-box" class="fr-fic fr-dii"><div>Digital Disruptor</div>
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<img src="https://ci4.googleusercontent.com/proxy/sQ8oTa9aff-dslO_zZjHc6ishqF0eQ5mmXw8-NO9DqAsGsPato-Bq4y5l50ytFWslqER8_BJ-zy3O6aJurZEnTLvuJf8DweCyeEPIeLNFp13eBn5=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559283964/deloitte.png" alt="gartner" height="18" style="padding-right: 1px; padding-left: 1px; box-sizing: border-box" class="fr-fic fr-dii"><div>Recognized</div>
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                            Thu, 27 Oct at  7:01 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Gaurav,</div>
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<div>Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.</div>
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<div style="color: rgb(34, 34, 34); margin: 0cm 0cm 0.0001pt; word-break: break-word"><font><span style="font-size: 13.3333px"><strong>Karan Kaushal</strong></span></font></div>
<div><span style="word-break: break-word"><span style="font-weight: 700">Technical Engineer | FarEye</span></span></div>
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<span style="font-weight: 700; font-size: 12.8px">Call: </span><span rel="tempredactor"><strong>+91 70-6595-6595</strong></span><div style="margin: 0cm 0cm 0.0001pt; font-size: 13px"><span style="font-size: 10pt; border-color: windowtext; color: rgb(89, 89, 89)"><a href="http://www.getfareye.com/" rel="noreferrer" style="color: rgb(17, 85, 204); font-size: small" target="_blank">FarEye- Enabling Digital Logistics</a><br></span></div>
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                            Wed, 26 Oct at  7:54 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Nisha/Gaurav,</div>
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<div>Just following up on this ticket to check if you had a chance to look into our previous response. Please do respond to us if you need further assistance. We will be happy to help you.</div>
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<div style="color: rgb(34, 34, 34); margin: 0cm 0cm 0.0001pt; word-break: break-word"><font><span style="font-size: 13.3333px"><strong>Karan Kaushal</strong></span></font></div>
<div><span style="word-break: break-word"><span style="font-weight: 700">Technical Engineer | FarEye</span></span></div>
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<span style="font-weight: 700; font-size: 12.8px">Call: </span><span rel="tempredactor"><strong>+91 70-6595-6595</strong></span><div style="margin: 0cm 0cm 0.0001pt; font-size: 13px"><span style="font-size: 10pt; border-color: windowtext; color: rgb(89, 89, 89)"><a href="http://www.getfareye.com/" rel="noreferrer" style="color: rgb(17, 85, 204); font-size: small" target="_blank">FarEye- Enabling Digital Logistics</a><br></span></div>
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                            Fri, 21 Oct at  9:16 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Nisha/Gaurav,</div>
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<div dir="ltr">Please provide your approval so that we can proceed accordingly.</div>
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<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">Thanks and Regards,</span></span></span></div>
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