Subject: New Reply Received - Conversation with musaddik tandel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 28 Oct 2022 09:22:04 +0000

Hi Amira Alanaz,  The customer has responded to the ticket.  Conversation with musaddik tandel  Ticket comment <div dir="auto">Greeting for the day,<div dir="auto">
<br><div dir="auto">Thankyou so much for being responsible and taking follow up I really appreciate it and apologies for not reverting yesterday. </div>
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<div dir="auto">No sir I have not received my parcel yet.. neither has the status in my orders section yet changed to shipping. I am desperately waiting for my shipment to be received at the earliest. Can you please update me with the situation?</div>
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<div>On Fri, 28 Oct 2022, 10:25 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5057699</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5057699<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mahmoud Emad Elsayed : </div>
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<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">musaddik tandel</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;float:left;margin-right:3px">        <div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px;float:left">
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<b>Bot: </b> Hi, welcome to Centrepoint Stores &#128075;مرحبًا بك في متاجر سنتربوينت<br><b>Bot: </b> Hi musaddik tandel, what do you need help with?<br><b>Customer: </b> &#128230; Order Status<br><b>Bot: </b> Please enter your order number to continue.<br><b>Customer: </b> 6175361211<br><b>Bot: </b> </div>
<div>Your order is <strong>on the way</strong>&#128666; </div>
<br><div>Track your order here:   </div>
<br><div>You can also easily track your order from <strong>My Account &gt; Order History.</strong> </div>
<br><b>Bot: </b> Before you go, would you like to rate our Customer Service<br><i>[Customer Feedback: Neither Satisfied or Dissatisfied]</i><br><b>Bot: </b> Would you like to still talk to one of our agent?<br><b>Customer: </b> Yes<br><div></div>
</div>        <div style="color:#999999;font-size:11px;clear:left;margin-left:33px">09:02 PM, 27th Oct</div>    </td>
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<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px"><div>Hi Musaddik. Thank you for contacting us. My name is Hilah. How may I help you today?</div></div>        <div style="color:#999999;font-size:11px;clear:right">09:03 PM, 27th Oct</div>
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<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px"><div>I know what's going on is frustrating, but we've already escalated the problem of late delivery to the shipping company and we're working with them to get your order delivered as soon as possible.<br>And I'm going to immediately file another urgent request for you.</div></div>        <div style="color:#999999;font-size:11px;clear:right">09:04 PM, 27th Oct</div>
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<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px"><div>Do you have any other inquiries that we can help with?</div></div>        <div style="color:#999999;font-size:11px;clear:right">09:04 PM, 27th Oct</div>
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<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">musaddik tandel</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;float:left;margin-right:3px">        <div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px;float:left"><div>Hello..I had raised an issue for my order which was placed on 18 October and was supposed to be delivered on 25th october...my issue was raised by your team and I received an email stating that I should be receiving my order by today and if failed to do so was asked to revert to the support team again...can you please help me with this matter?</div></div>        <div style="color:#999999;font-size:11px;clear:left;margin-left:33px">09:05 PM, 27th Oct</div>    </td>
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<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">musaddik tandel</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;float:left;margin-right:3px">        <div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px;float:left"><div>Okay... thankyou..so can I get another correct estimated date?</div></div>        <div style="color:#999999;font-size:11px;clear:left;margin-left:33px">09:05 PM, 27th Oct</div>    </td>
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<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px"><div>I can't specify a specific day because your order is with the shipping company, I apologize for that</div></div>        <div style="color:#999999;font-size:11px;clear:right">09:06 PM, 27th Oct</div>
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<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Hilah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px"><div>It was a pleasure to assist you. Thank you for shopping with us.<br><br>Have a wonderful day.</div></div>        <div style="color:#999999;font-size:11px;clear:right">09:08 PM, 27th Oct</div>
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<tr><td style="text-align:center"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/671993696714069" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer" target="_blank">Freshchat</a></span></td></tr>      </tbody>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5057699