Subject: Note Added - [#4907008] Conversation with rana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 Oct 2022 05:35:48 +0000

Hi ,    Sanket Sable added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4907008    Subject:  Conversation with rana   Requester: اريد استرجاع طلبيتي    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Not clear from below email on the customer history.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Sanket Sable</div>
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<div class="MsoNormal">Omni Channel Manager, Centrepoint </div>
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<div class="MsoNormal">Mob. +971-521455465</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, October 21, 2022 4:42 PM<br>
<b>To:</b> Sanket Sable &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4907008] - Conversation with rana</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly assist here!</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Rana</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 16 Oct at 8:21 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem statement: Refund approval<br>
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Order Number: 6161870558<br>
Order Created: Aug 16, 2022<br>
Tracking id - 47537815043  &amp; 47537815356<br>
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Item cost: SAR 208.08<br>
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Return request created: 21/08/2022<br>
RMA - 1003015264  &amp; 1003015266<br>
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Assistance Required: Kindly look into the issue and  process the refund for this item.<br>
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Issue description: The customer has reported that he had returned the item also however the refund for this item has not been processed as per the oracle we are not able to find any details for this item.<br>
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Case history: The customer has reported this issue on 22/09/2022 and we have checked with the courier team and they reported There is no record of the given AWB numbers that Aramex received the shipment<br>
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Customer history: The customer has been shopping with us since 29/10/2022 and has completed total 6 orders till now.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please provide us with approval to refund this customer and resolve the issue <br>
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Regards,</span></div>
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