Subject: Ticket Assigned - Conversation with mohammed asif
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 23 Oct 2022 10:39:26 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed asif mohammed asif                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  mohammed asif Bot:  Hi mohammed asif, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6175128142 Bot:    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0569634429 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi dear customer , thank you for getting in touch with us my name is Amirh May i know how i can help you? Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  We would like to inform you that order No. (6175128142 ) is ready for collection from the store. Please make sure you have your ID while receiving.  Also, make sure that the SMS is ready, as required by the branch to be able to complete the pick-up process. Agent:  Do let me know if you need anything more..? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service Customer:  I did not get any message from your branch Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi mohammed asif, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6175128142 Bot:   Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:15 PM, 23rd Oct                     mohammed asif                    Please soon           02:15 PM, 23rd Oct                   badri                   Hi Mohammed , Thank you for contacting us. My name is badri , I will be happy to assist you.           02:23 PM, 23rd Oct                   badri                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:27 PM, 23rd Oct                   Ziena                   We could see that you are contacting us regarding 6175128142           02:27 PM, 23rd Oct                   Ziena                   Your order is now ready for collection.    Kindly make sure to have your Emirates ID or Passport, during the pickup.    Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           02:30 PM, 23rd Oct                   Ziena                   KSA ID           02:30 PM, 23rd Oct                   Ziena                   in case you still didn't receive the SMS you can use this chat in the store           02:31 PM, 23rd Oct                   Ziena                   Is there anything else I can assist you with?           02:32 PM, 23rd Oct                   Ziena                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:35 PM, 23rd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5040685