Subject: Ticket Assigned - Conversation with anas ck
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 23 Oct 2022 09:01:41 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anas ck anas ck                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  anas ck Bot:  Hi anas ck, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6176231730 Bot:    Thanks, your order is Collected     We checked and your order was collected on 2022-10-23     Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0557811043            12:49 PM, 23rd Oct                   Amirh                   Hi dear customer , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           12:49 PM, 23rd Oct                     anas ck                    Can u check what happen for my recent order?.           12:49 PM, 23rd Oct                   Amirh                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:50 PM, 23rd Oct                     anas ck                    Its shows colleted and returned but I didn’t do anything           12:50 PM, 23rd Oct                   Amirh                   Refunded SAR 79.20 takes 7-14 days           12:50 PM, 23rd Oct                     anas ck                    Why?.           12:50 PM, 23rd Oct                     anas ck                    Tell me the reason why ?.           12:51 PM, 23rd Oct                   Amirh                   We apologize, but this is the policy of the banks           12:51 PM, 23rd Oct                     anas ck                    No that           12:52 PM, 23rd Oct                     anas ck                    I didn’t cancell my order           12:52 PM, 23rd Oct                     anas ck                    Why did centerpoint cancel my order?.           12:52 PM, 23rd Oct                     anas ck                    I didn’t not           12:53 PM, 23rd Oct                   Amirh                   The order has not been canceled, the products have been received and a return request has been submitted           12:53 PM, 23rd Oct                     anas ck                    Where is return request?. Can you show me?.           12:54 PM, 23rd Oct                     anas ck                    Helloo           12:55 PM, 23rd Oct                   Amirh                   PRODUCTS - Dash Pull-Tab Slip-On Sneakers __ - Juniors Printed Short Sleeve T-Shirts - Two-Piece Set__ Juniors Printed Long Sleeve Sweatshirt           12:55 PM, 23rd Oct                     anas ck                    Yes this item ordered and i am waiting for my item collecting from the store           12:57 PM, 23rd Oct                     anas ck                    I haven’t canceled my oder           12:58 PM, 23rd Oct                   Amirh                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           12:58 PM, 23rd Oct                     anas ck                    Centerpoint itself canceled the order           12:58 PM, 23rd Oct                     anas ck                    So should i make order again?. Pls advise           12:58 PM, 23rd Oct                   Amirh                   We will verify the matter and contact you via e-mail when any new information becomes available           12:59 PM, 23rd Oct                     anas ck                    Ok           12:59 PM, 23rd Oct                   Amirh                   Do let me know if you need anything more..?           12:59 PM, 23rd Oct                   Amirh                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:01 PM, 23rd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5040241