Subject: Ticket Assigned - Conversation with michael bertumen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 23 Oct 2022 06:59:34 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with michael bertumen michael bertumen                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi michael bertumen, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:43 AM, 23rd Oct                   Amirh                   Hi dear customer , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           10:43 AM, 23rd Oct                     michael bertumen                    WHY MY CREDIT IS NOT APPEARING UNTIL NOW           10:43 AM, 23rd Oct                     michael bertumen                    IT IS BEEN LONG TIME AND I NEED TO USE IT IN MY NEW ORDER           10:43 AM, 23rd Oct                     michael bertumen                    FOR HOW MANY TIMES I ALREADY SENT AN EMAIL TO YOUR CUSTOMER SUPPORT AND NOTHING HAPPEN           10:44 AM, 23rd Oct                     michael bertumen                    I NEED TO USE IT FOR MY NEW ORDER           10:44 AM, 23rd Oct                     michael bertumen                    WHEN CAN YOU SOLVE THIS MATTER           10:44 AM, 23rd Oct                   Amirh                   Please provide me with a picture of the problem           10:45 AM, 23rd Oct                     michael bertumen                    PLEASE CHECK MY ACCOUNT AND RECORD AND PLEASE SOLVE THE PROBLEM           10:45 AM, 23rd Oct                     michael bertumen                    WAIT I WILL MAKE SCREEN SHOT           10:45 AM, 23rd Oct                   Amirh                   yes           10:46 AM, 23rd Oct                   Amirh                   Are you still online with us           10:48 AM, 23rd Oct                     michael bertumen                             10:49 AM, 23rd Oct                     michael bertumen                    YES           10:49 AM, 23rd Oct                     michael bertumen                    PLEASE CHECK           10:49 AM, 23rd Oct                     michael bertumen                    IT IS HOW MANY DAYS NOW AND MY CREDIT OF 46 IS NOT APPEARING           10:49 AM, 23rd Oct                     michael bertumen                    I WANT TO USE IT           10:49 AM, 23rd Oct                   Amirh                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           10:50 AM, 23rd Oct                     michael bertumen                             10:50 AM, 23rd Oct                     michael bertumen                    SAME ANSWER YOU ARE TELLING ME           10:51 AM, 23rd Oct                     michael bertumen                    I NEED SOLUTIONS \           10:51 AM, 23rd Oct                     michael bertumen                    FOR HOW MANY WEEKS ALREADY           10:51 AM, 23rd Oct                     michael bertumen                    AS YOU SEE IN THE CREDIT IT IS BEEN LONG TIME BUT I CANNOT USE           10:52 AM, 23rd Oct                   Amirh                   We apologize for any delay.. God willing, it will be resolved soon           10:52 AM, 23rd Oct                     michael bertumen                    WHEN IS THE QUESTION           10:52 AM, 23rd Oct                     michael bertumen                    IT IS BEEN LONG TIME           10:52 AM, 23rd Oct                     michael bertumen                    I NEED TO USE IT           10:52 AM, 23rd Oct                     michael bertumen                    AND IT IS YOUR FAULT THATS WHY I RETURNED THE ITEMS, YOU GAVE ME WRONG ITEM FOR THE 2ND TIME           10:52 AM, 23rd Oct                   Amirh                   It is not possible to specify a time, but as soon as possible, God willing           10:52 AM, 23rd Oct                     michael bertumen                    THEN YOU ARE HAVNG ME A HARD TIME TO GET MY REFUND THRU YOUR MY CREDIT PROCESS\           10:53 AM, 23rd Oct                     michael bertumen                    IF YOU ARE IN MY POSITION, WILL YOU BE HAPPY OF THIS SERVICE           10:53 AM, 23rd Oct                     michael bertumen                    I AM A REGULAR CUSTOMER AND YOU CAN CHECK THAT ON YOUR RECORD           10:53 AM, 23rd Oct                   Amirh                   I apologize for any inconvenience           10:54 AM, 23rd Oct                     michael bertumen                    YOUR APLOGY IS ACCEPTED BUT I NEED SOLUTIONS           10:54 AM, 23rd Oct                     michael bertumen                    FOR HOW MANY TIMES YOU APOLOGIZE IN THE EMAILS BUT IT IS BEEN 2 WEEKS NOW NOTHING HAPPEN           10:55 AM, 23rd Oct                   Amirh                   God willing, it will be resolved as soon as possible           10:55 AM, 23rd Oct                     michael bertumen                    NOBOBY CARES AT ALL           10:55 AM, 23rd Oct                     michael bertumen                    WHAT KIND OF SERVICE IS THIS           10:55 AM, 23rd Oct                     michael bertumen                    I'M WASTING MY TIME RETURNING THE ITEMS FOR THE 2ND TIME AND NOW I AM HAVING A HARD TIME FOR MY REFUND           10:56 AM, 23rd Oct                     michael bertumen                    EVERYDAY I AM CHECKING MY ACCOUNT AND NOTHING HAPPEN           10:56 AM, 23rd Oct                     michael bertumen                    SAME PROBLEM           10:56 AM, 23rd Oct                     michael bertumen                    SO NOBODY IS WILLING TO FIX THE PROBLEM           10:57 AM, 23rd Oct                     michael bertumen                    WHETHER IT IS TECHNICAL ISSUE OR YOUR RECORDS           10:57 AM, 23rd Oct                   Amirh                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:59 AM, 23rd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5039728