Subject: New Reply Received - Re:
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 21 Oct 2022 10:17:46 +0000

Hi Amira Alanaz,  The customer has responded to the ticket.  Re:   Ticket comment <img alt="image0.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMjk0Mzg3NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1rHd7cuJSYTzYRwl4JxuZvDmqsEAr9o_esFW2vxkVRY" data-id="2044002943875"><img alt="image1.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMjk0Mzg3NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2Uai_K1blRnlk68fH20TeJ7K_jGoyGLN_Cgp2p4IfqQ" data-id="2044002943876"><img alt="image2.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMjk0Mzg3NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1wzjKfAdmj1guguUcILhLdeBwrpP-0PhI6A1jCmdRfw" data-id="2044002943877"><div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br><blockquote></blockquote>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 21 Oct 2022, at 3:20 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5021406</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5021406<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Amira Alanaz : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div>
<div><font color="#333333">Hello Dear Customer,</font></div>
<div><font color="#333333"><br></font></div>
<div><font color="#333333">Thank you for contacting us,</font></div>
<div><font color="#333333"><br></font></div>
<div><font color="#333333"> We apologize for the inconvenience caused</font></div>
<div><font color="#333333"><br></font></div>
<div><font color="#333333">Please note that it is not possible to modify the order or add any products after it has been confirmed. We request you to cancel the order and re-order again.</font></div>
<div><font color="#333333"><br></font></div>
<div><font color="#333333">Feel free to contact us if you need further assistance.</font></div>
<div><font color="#333333"><br></font></div>
<div><font color="#333333">Your friends,</font></div>
<div><font color="#333333">Support Team</font></div>
</div></div></div>
<div></div>
<div><br></div>
<br>

</div>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5021406