Subject: Ticket Assigned - Conversation with mohamed amin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Oct 2022 04:17:28 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed amin mohamed amin                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi mohamed amin, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6173138748 Bot:    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0534365379            08:10 AM, 12th Oct                   Amirh                   Hi dear customer , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           08:11 AM, 12th Oct                     mohamed amin                    I have to return my shipment           08:11 AM, 12th Oct                   Amirh                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:11 AM, 12th Oct                     mohamed amin                    Order number is 6173138748 but in the app still showing processing           08:12 AM, 12th Oct                   Amirh                   Depending on the situation, the order is currently in store and will be available for pickup for 14 days from the confirmation message or email received.  The order will be canceled automatically if it is not received within 14 days, and the refund will be returned within 7-14 days.  In the event that you do not want to wait 14 days, we would like to inform you that you can go to the store to receive the order and return at the same time.           08:12 AM, 12th Oct                     mohamed amin                    I have received already           08:12 AM, 12th Oct                     mohamed amin                    But i am unable to return due to your app           08:12 AM, 12th Oct                   Amirh                   No, the order is ready for pickup           08:12 AM, 12th Oct                     mohamed amin                    I have taken the order yesterday and now in my hands           08:13 AM, 12th Oct                     mohamed amin                    I want to return how can I do it           08:13 AM, 12th Oct                     mohamed amin                    Kindly assist           08:13 AM, 12th Oct                   Amirh                   I will update the status update after closing the conversation.           08:14 AM, 12th Oct                   Amirh                   Do let me know if you need anything more..?           08:16 AM, 12th Oct                     mohamed amin                    Please i am going for an vacation tomorrow i have to close this issue by Today           08:16 AM, 12th Oct                     mohamed amin                    Please do the needful           08:16 AM, 12th Oct                     mohamed amin                    Thanks           08:16 AM, 12th Oct                   Amirh                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:16 AM, 12th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4993015