Subject: Ticket Assigned - Conversation with manar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Oct 2022 05:11:38 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with manar manar                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  manar Bot:  Hi manar, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0500131822            09:02 AM, 10th Oct                     manar                    6169058089           09:02 AM, 10th Oct                     manar                    You cancel the order for me and asked for returen although the product is in the store           09:03 AM, 10th Oct                     manar                    The order in the store           09:03 AM, 10th Oct                   Amirh                   Hi dear customer , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           09:03 AM, 10th Oct                     manar                    I asked for returen to get refunded           09:03 AM, 10th Oct                     manar                    Order no 6169058089           09:04 AM, 10th Oct                     manar                    It is in the store           09:04 AM, 10th Oct                     manar                    I just cancel           09:04 AM, 10th Oct                     manar                    It           09:04 AM, 10th Oct                     manar                    I want to get refunded           09:04 AM, 10th Oct                     manar                    Asap plz           09:04 AM, 10th Oct                   Amirh                   Do you want to cancel the return request?           09:05 AM, 10th Oct                     manar                    Idn really           09:05 AM, 10th Oct                     manar                    Someone cancel it for me by making it collected altough i am not           09:06 AM, 10th Oct                     manar                    I did not collected it           09:06 AM, 10th Oct                     manar                    I did not collect it           09:06 AM, 10th Oct                   Amirh                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           09:06 AM, 10th Oct                   Amirh                   Do let me know if you need anything more..?           09:06 AM, 10th Oct                     manar                    What you are gonna do bow           09:06 AM, 10th Oct                     manar                    Ow           09:07 AM, 10th Oct                     manar                    Now           09:07 AM, 10th Oct                   Amirh                   We will raise the problem after closing the conversation and verify the matter and will contact you via email when any new information becomes available           09:08 AM, 10th Oct                   Amirh                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:09 AM, 10th Oct                     manar                    AMirah           09:10 AM, 10th Oct                     manar                    Cancel i just wanna get refunded           09:10 AM, 10th Oct                   Amirh                   Yes Dear           09:10 AM, 10th Oct                     manar                    Thx           09:10 AM, 10th Oct                     manar                    Yeah           09:10 AM, 10th Oct                     manar                    Thx           09:10 AM, 10th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4983923